ZEISS Vision Care 利用 Vonage 视频 API 实现面对面互动和最先进的眼部护理
公司规模
Large Corporate
地区
- Africa
- America
- Asia
国家
- India
- South Africa
- United States
产品
- ZEISS VISU360
- Vonage Video API
技术栈
- Video-based service
- API integration
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 医疗保健和医院
适用功能
- 产品研发
- 销售与市场营销
用例
- 远程病人监护
服务
- 软件设计与工程服务
关于客户
蔡司是一家国际领先的科技企业，业务涉及光学和光电子领域。蔡司视力保健是蔡司的一个部门，是世界领先的眼镜片和眼科仪器制造商之一。该公司在全球近 50 个国家开展业务，其使命是塑造技术的未来，并不断通过其解决方案推动光学和相关领域的发展。蔡司视力保健致力于为客户提供高质量的眼部护理解决方案，利用先进的技术确保最佳效果。
挑战
蔡司视力保健公司是一家领先的眼镜片和眼科仪器制造商，该公司致力于打造一种高质量的视频服务，以便随时随地提供最佳的眼科护理。其挑战在于将人性化融入到这种数字健康体验中，让眼科护理专家可以在任何地方进行检查和操作仪器，并支持与消费者/患者的远程联系，从招募、安排、检查前病史和数据收集，到整个远程验光检查和专家咨询，再到最终的发票管理和检查后或售后消费者/患者护理。
解决方案
蔡司视力保健团队构建了蔡司 VISU360，这是一个连接蔡司仪器和服务生态系统的数字平台。该平台旨在支持与消费者/患者的远程联系，从招募、安排、检查前病史和数据收集，到整个远程验光和专家咨询，再到最终的发票管理和检查后或售后消费者/患者护理。为了将人性化融入这种数字健康体验，蔡司开发团队选择了 Vonage Video API 完全集成到 VISU360 平台中，并在患者和眼科护理专家之间提供无缝、安全、可靠的面对面互动。
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