ZEISS Vision Care Leverages the Vonage Video API to Power Face-to-Face Interactions and State-of-the-Art Eye Care
Customer Company Size
Large Corporate
Region
- Africa
- America
- Asia
Country
- India
- South Africa
- United States
Product
- ZEISS VISU360
- Vonage Video API
Tech Stack
- Video-based service
- API integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Product Research & Development
- Sales & Marketing
Use Cases
- Remote Patient Monitoring
Services
- Software Design & Engineering Services
About The Customer
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. ZEISS Vision Care, a division of ZEISS, is one of the world’s leading manufacturers of eyeglass lenses and ophthalmic instruments. The company is active globally in almost 50 countries with a mission to shape the future of technology and constantly advance the world of optics and related fields with its solutions. ZEISS Vision Care is committed to delivering high-quality eye care solutions to its customers, leveraging advanced technology to ensure the best possible outcomes.
The Challenge
ZEISS Vision Care, a leading manufacturer of eyeglass lenses and ophthalmic instruments, sought to build a high-quality video-based service that would enable the best eyecare anywhere, anytime. The challenge was to integrate a human touch into this digital health experience, allowing eye care specialists to conduct exams and power the instruments from anywhere and support remote contact with the consumer/patient, from recruitment, scheduling, pre-exam anamnesis and data collection, through the whole remote optometric exam and expert consultation, to the final management of invoices and post-exam or post-sale consumer/patient care.
The Solution
The ZEISS Vision Care team built ZEISS VISU360, a digital platform that connects to the ZEISS ecosystem of instruments and services. The platform was designed to support remote contact with the consumer/patient, from recruitment, scheduling, pre-exam anamnesis and data collection, through the whole remote optometric exam and expert consultation, to the final management of invoices and post-exam or post-sale consumer/patient care. To integrate a human touch into this digital health experience, the ZEISS team of developers chose the Vonage Video API to integrate fully into the VISU360 platform and provide a seamless, secure, and reliable face-to-face interaction between patient and eye care specialist.
Operational Impact
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