Twilio > 实例探究 > 疫情期间使用 Twilio 提供膳食:World Central Kitchen 的创新解决方案

疫情期间使用 Twilio 提供膳食:World Central Kitchen 的创新解决方案

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技术
  • 传感器 - 流量计
  • 传感器 - 液体检测传感器
适用行业
  • 城市与自治市
  • 食品与饮料
适用功能
  • 物流运输
  • 采购
用例
  • 最后一英里交付
  • 语音识别
服务
  • 系统集成
关于客户
世界中央厨房是一个由主厨 José Andrés 创立的非营利组织。他们在灾后立即提供粮食救济,并努力加强当地粮食系统。 WCK 已响应世界各地的灾难并提供了超过 5000 万份餐食。
挑战
当 COVID-19 大流行爆发时,世界中央厨房 (WCK) 需要调整其运营方式,以便为有需要的家庭提供膳食。他们必须找到一种方法,利用现有的基础设施并与当地餐馆联系来分发餐食。
解决方案
WCK 使用 Twilio 实施了 SMS 和语音解决方案。他们创建了 WCK Direct 计划,允许家庭通过简单的短信或电话系统从当地餐馆订餐。 Twilio 的技术使 WCK 能够与个人沟通并协调送餐。
运营影响
  • The implementation of Twilio's SMS and voice solution significantly improved WCK's operational efficiency and effectiveness. The system allowed WCK to quickly adapt to the unique challenges posed by the COVID-19 pandemic, enabling them to continue providing meals to communities in need while also supporting local restaurants. The proactive approach of WCK Direct, enabled by Twilio's technology, eliminated the need for families to wait in long lines for meals or fresh produce boxes. Instead, families could easily order meals from local restaurants, free of charge, and have them delivered to their homes. This not only provided food with dignity but also supported local businesses struggling during the pandemic. Furthermore, the WCK team sees potential to leverage the same tools to communicate with shelters on the ground during natural disasters, creating a two-way communication flow they did not have before.
数量效益
  • 36 million meals served during COVID-19
  • 400 cities served in U.S., Spain, and Indonesia
  • 2,500 restaurants and businesses supported

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