With Ship-From-Store in Place Pre-Pandemic, Belk and e2open Thrived as eCommerce Orders Surged
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Logistyx TME
- e2open Global Parcel
技术栈
- Multi-carrier rate shopping
- Real-time shipment tracking
- Order management software integration
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 零售
- 电子商务
适用功能
- 物流运输
- 仓库和库存管理
用例
- 供应链可见性(SCV)
- 车队管理
- 库存管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
Belk is a department store chain with a strong presence in the United States, operating 291 store locations nationwide. The company has been committed to enhancing its supply chain technology to better serve its customers, especially in the face of growing e-commerce demand. Belk's focus has been on optimizing fulfillment processes and shifting more e-commerce delivery origins from distribution centers to stores. This strategic move aimed to improve delivery times and customer satisfaction, particularly as online shopping surged during the COVID-19 pandemic. Belk's partnership with e2open and Logistyx has been instrumental in achieving these goals.
挑战
To meet consumer demand driven by the growth in e-commerce, Belk committed in recent years to investing in supply chain technology enhancements to better serve customers, including finding new methods to optimize fulfillment and shift more e-commerce delivery origins from distribution centers to stores. While simple in theory, executing store-level shipping presents considerable challenges, including limited carrier selection and complex rate shopping.
解决方案
Logistyx addresses these and other fulfillment challenges for Belk with Logistyx TME, a solution that provides stores with instant access to carriers and services offering the best rates for each particular location. Seamlessly integrated with Belk’s order management software, the solution supports multi-carrier rate shopping, shipment execution and label generation, real-time shipment tracking, and delivery transparency. Leveraging TME, Belk utilizes its stores as mini distribution centers without having to employ major process changes to get shipments to customers’ homes, a key advantage as parcel count increased considerably due to the COVID-19 pandemic. When faced with carrier capacity limits, Logistyx helped Belk grow its carrier network by tapping into its library of more than 550 carrier integrations. This added greater capacity into Belk’s parcel delivery mix by introducing more options through using regional and specialty last-mile carriers, while also reducing transportation costs to provide a consistent level of service to customers.
运营影响
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