With Ship-From-Store in Place Pre-Pandemic, Belk and e2open Thrived as eCommerce Orders Surged
Company Size
1,000+
Region
- America
Country
- United States
Product
- Logistyx TME
- e2open Global Parcel
Tech Stack
- Multi-carrier rate shopping
- Real-time shipment tracking
- Order management software integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- E-Commerce
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Inventory Management
- Supply Chain Visibility
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Belk is a department store chain with a strong presence in the United States, operating 291 store locations nationwide. The company has been committed to enhancing its supply chain technology to better serve its customers, especially in the face of growing e-commerce demand. Belk's focus has been on optimizing fulfillment processes and shifting more e-commerce delivery origins from distribution centers to stores. This strategic move aimed to improve delivery times and customer satisfaction, particularly as online shopping surged during the COVID-19 pandemic. Belk's partnership with e2open and Logistyx has been instrumental in achieving these goals.
The Challenge
To meet consumer demand driven by the growth in e-commerce, Belk committed in recent years to investing in supply chain technology enhancements to better serve customers, including finding new methods to optimize fulfillment and shift more e-commerce delivery origins from distribution centers to stores. While simple in theory, executing store-level shipping presents considerable challenges, including limited carrier selection and complex rate shopping.
The Solution
Logistyx addresses these and other fulfillment challenges for Belk with Logistyx TME, a solution that provides stores with instant access to carriers and services offering the best rates for each particular location. Seamlessly integrated with Belk’s order management software, the solution supports multi-carrier rate shopping, shipment execution and label generation, real-time shipment tracking, and delivery transparency. Leveraging TME, Belk utilizes its stores as mini distribution centers without having to employ major process changes to get shipments to customers’ homes, a key advantage as parcel count increased considerably due to the COVID-19 pandemic. When faced with carrier capacity limits, Logistyx helped Belk grow its carrier network by tapping into its library of more than 550 carrier integrations. This added greater capacity into Belk’s parcel delivery mix by introducing more options through using regional and specialty last-mile carriers, while also reducing transportation costs to provide a consistent level of service to customers.
Operational Impact
Quantitative Benefit
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