实例探究 > Why a Manufacturer Turned to Visibility to Create a Customer-Centric Supply Chain

Why a Manufacturer Turned to Visibility to Create a Customer-Centric Supply Chain

公司规模
Large Corporate
产品
  • project44
技术栈
  • Advanced Visibility
  • Self-Service Portal
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Digital Expertise
  • Productivity Improvements
技术
  • 分析与建模 - 预测分析
  • 功能应用 - 企业资源规划系统 (ERP)
  • 网络与连接 - 网络管理和分析软件
适用行业
  • 建筑与基础设施
  • 建筑物
适用功能
  • 物流运输
  • 仓库和库存管理
用例
  • 供应链可见性(SCV)
  • 需求计划与预测
  • 补货预测
服务
  • 系统集成
  • 软件设计与工程服务
关于客户
A leading $23 billion global manufacturer of building products — including HVAC, fire, and security equipment — noticed that growing ecommerce trends around the rise of delivery expectations were fundamentally changing the B2B manufacturing supply chain. The company is a major player in the building products industry, providing essential equipment for heating, ventilation, air conditioning, fire safety, and security. With a significant global presence and a diverse product portfolio, the manufacturer is well-positioned to address the evolving needs of its customers. However, the increasing demand for real-time information and flexible delivery options posed a significant challenge, necessitating a strategic shift in their supply chain operations.
挑战
The manufacturer was experiencing an increased demand from customers for real-time information about shipments, predictable delivery commitments, self-service capabilities, and flexibility into order quantities and capabilities. While these customer expectations are becoming increasingly common, shippers face challenges when attempting to keep up with innovative competition. This manufacturer was leveraging disparate systems with siloed data, complex multimodal transportation, inventory constraints, and limited flexibility from suppliers.
解决方案
To become the most customer-centric company in the HVAC, fire, and security industry, they built a competitively advantaged supply chain that could deliver a more efficient, consistent, accurate, and timely customer experience by leveraging advanced visibility with project44. The manufacturer focused on moving from a transactional to strategic transportation approach, including optimizing operational capabilities, increasing communication with customers, and gaining transportation visibility. They developed a self-service portal for customers, allowing them to access visibility data collected, cleansed, and normalized by project44.
运营影响
  • The manufacturer was able to see results quickly, achieving more than 90% carrier compliance within 45 days, which was a vast improvement from the 40% compliance they saw prior to project44.
  • By gaining advanced visibility, they enhanced the customer experience, delivering high-quality data to their customers through a self-service portal.
  • They also improved service quality, OTIF rates, demand planning, and relationships with carriers.
  • After seeing success with the initial launch, they worked with project44 to expand visibility to additional modes and regions.
数量效益
  • Achieved more than 90% carrier compliance within 45 days, up from 40% compliance prior to project44.

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