Case Studies > Why a Manufacturer Turned to Visibility to Create a Customer-Centric Supply Chain

Why a Manufacturer Turned to Visibility to Create a Customer-Centric Supply Chain

Company Size
1,000+
Product
  • project44
Tech Stack
  • Advanced Visibility
  • Self-Service Portal
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Customer Satisfaction
  • Digital Expertise
  • Productivity Improvements
Technology Category
  • Analytics & Modeling - Predictive Analytics
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
  • Buildings
  • Construction & Infrastructure
Applicable Functions
  • Logistics & Transportation
  • Warehouse & Inventory Management
Use Cases
  • Demand Planning & Forecasting
  • Predictive Replenishment
  • Supply Chain Visibility
Services
  • Software Design & Engineering Services
  • System Integration
About The Customer
A leading $23 billion global manufacturer of building products — including HVAC, fire, and security equipment — noticed that growing ecommerce trends around the rise of delivery expectations were fundamentally changing the B2B manufacturing supply chain. The company is a major player in the building products industry, providing essential equipment for heating, ventilation, air conditioning, fire safety, and security. With a significant global presence and a diverse product portfolio, the manufacturer is well-positioned to address the evolving needs of its customers. However, the increasing demand for real-time information and flexible delivery options posed a significant challenge, necessitating a strategic shift in their supply chain operations.
The Challenge
The manufacturer was experiencing an increased demand from customers for real-time information about shipments, predictable delivery commitments, self-service capabilities, and flexibility into order quantities and capabilities. While these customer expectations are becoming increasingly common, shippers face challenges when attempting to keep up with innovative competition. This manufacturer was leveraging disparate systems with siloed data, complex multimodal transportation, inventory constraints, and limited flexibility from suppliers.
The Solution
To become the most customer-centric company in the HVAC, fire, and security industry, they built a competitively advantaged supply chain that could deliver a more efficient, consistent, accurate, and timely customer experience by leveraging advanced visibility with project44. The manufacturer focused on moving from a transactional to strategic transportation approach, including optimizing operational capabilities, increasing communication with customers, and gaining transportation visibility. They developed a self-service portal for customers, allowing them to access visibility data collected, cleansed, and normalized by project44.
Operational Impact
  • The manufacturer was able to see results quickly, achieving more than 90% carrier compliance within 45 days, which was a vast improvement from the 40% compliance they saw prior to project44.
  • By gaining advanced visibility, they enhanced the customer experience, delivering high-quality data to their customers through a self-service portal.
  • They also improved service quality, OTIF rates, demand planning, and relationships with carriers.
  • After seeing success with the initial launch, they worked with project44 to expand visibility to additional modes and regions.
Quantitative Benefit
  • Achieved more than 90% carrier compliance within 45 days, up from 40% compliance prior to project44.

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