Why a Manufacturer Turned to Visibility to Create a Customer-Centric Supply Chain
Customer Company Size
Large Corporate
Product
- project44
Tech Stack
- Advanced Visibility
- Self-Service Portal
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Construction & Infrastructure
- Buildings
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Supply Chain Visibility
- Demand Planning & Forecasting
- Predictive Replenishment
Services
- System Integration
- Software Design & Engineering Services
About The Customer
A leading $23 billion global manufacturer of building products — including HVAC, fire, and security equipment — noticed that growing ecommerce trends around the rise of delivery expectations were fundamentally changing the B2B manufacturing supply chain. The company is a major player in the building products industry, providing essential equipment for heating, ventilation, air conditioning, fire safety, and security. With a significant global presence and a diverse product portfolio, the manufacturer is well-positioned to address the evolving needs of its customers. However, the increasing demand for real-time information and flexible delivery options posed a significant challenge, necessitating a strategic shift in their supply chain operations.
The Challenge
The manufacturer was experiencing an increased demand from customers for real-time information about shipments, predictable delivery commitments, self-service capabilities, and flexibility into order quantities and capabilities. While these customer expectations are becoming increasingly common, shippers face challenges when attempting to keep up with innovative competition. This manufacturer was leveraging disparate systems with siloed data, complex multimodal transportation, inventory constraints, and limited flexibility from suppliers.
The Solution
To become the most customer-centric company in the HVAC, fire, and security industry, they built a competitively advantaged supply chain that could deliver a more efficient, consistent, accurate, and timely customer experience by leveraging advanced visibility with project44. The manufacturer focused on moving from a transactional to strategic transportation approach, including optimizing operational capabilities, increasing communication with customers, and gaining transportation visibility. They developed a self-service portal for customers, allowing them to access visibility data collected, cleansed, and normalized by project44.
Operational Impact
Quantitative Benefit
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