When Fire Strikes, Manufacturer Avoids Downtime with Anchor Point and Datto
公司规模
11-200
地区
- America
国家
- United States
产品
- Datto SIRIS
- Datto’s Total Data Protection platform
- Datto’s 250+ PB private cloud
技术栈
- Backup and Disaster Recovery (BDR) solutions
- Virtual Private Network (VPN)
- VoIP phone solution
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 备份与恢复
- 基础设施即服务 (IaaS) - 云存储服务
适用行业
- 金融与保险
- 医疗保健和医院
适用功能
- 商业运营
- 设施管理
服务
- 云规划/设计/实施服务
- 网络安全服务
- 系统集成
关于客户
Anchor Point IT Solutions is a California-based managed service provider (MSP) that specializes in protecting data for small to midsized businesses in the healthcare, financial, and manufacturing sectors. Their technology stack is built around Datto’s backup and disaster recovery (BDR) solutions, and all customers are required to have a Datto appliance in place. Anchor Point’s proactive approach to BDR has proven to be a very successful strategy for the MSP. One of their manufacturing customers, who has offices in a corporate park, relies heavily on Anchor Point's services to ensure data protection and business continuity. This customer’s California office serves as the data hub for their main filing system and work orders, making data accessibility and protection crucial for their operations.
挑战
One night, an electrical fire struck a neighboring warehouse and quickly spread to the manufacturing customer's office. The fire department was unable to enter the building, soaking it with water from the exterior to subdue the flames. When the fire subsided, the owner of the manufacturing company entered to find their computers and servers sitting in four inches of water. This situation posed a significant risk to the company's data and operations, as their California office served as the data hub to their main filing system and work orders. Without a proper backup and disaster recovery solution, the manufacturer faced the potential loss of critical data and prolonged downtime.
解决方案
Prior to the incident, Anchor Point had set up a Datto SIRIS solution to protect the client’s data in case of a disaster. The device performs backups every thirty minutes and offers the ability to virtualize servers to a cloud environment in seconds. Data is backed up to Datto’s 250+ PB private cloud to ensure quick recovery times. After the fire, Anchor Point accessed the servers living in Datto’s cloud and began to virtualize the servers. There were two virtual servers with one TB of data shared between them. Anchor Point provided the manufacturer with loaner workstations and implemented a VoIP phone solution, forwarding their main line to it. From Anchor Point’s office, the manufacturing firm was able to access their data via virtual private network connections. The manufacturer was all set up and back to work by noon that very same day.
运营影响
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