When Fire Strikes, Manufacturer Avoids Downtime with Anchor Point and Datto
Company Size
11-200
Region
- America
Country
- United States
Product
- Datto SIRIS
- Datto’s Total Data Protection platform
- Datto’s 250+ PB private cloud
Tech Stack
- Backup and Disaster Recovery (BDR) solutions
- Virtual Private Network (VPN)
- VoIP phone solution
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Finance & Insurance
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Facility Management
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
Anchor Point IT Solutions is a California-based managed service provider (MSP) that specializes in protecting data for small to midsized businesses in the healthcare, financial, and manufacturing sectors. Their technology stack is built around Datto’s backup and disaster recovery (BDR) solutions, and all customers are required to have a Datto appliance in place. Anchor Point’s proactive approach to BDR has proven to be a very successful strategy for the MSP. One of their manufacturing customers, who has offices in a corporate park, relies heavily on Anchor Point's services to ensure data protection and business continuity. This customer’s California office serves as the data hub for their main filing system and work orders, making data accessibility and protection crucial for their operations.
The Challenge
One night, an electrical fire struck a neighboring warehouse and quickly spread to the manufacturing customer's office. The fire department was unable to enter the building, soaking it with water from the exterior to subdue the flames. When the fire subsided, the owner of the manufacturing company entered to find their computers and servers sitting in four inches of water. This situation posed a significant risk to the company's data and operations, as their California office served as the data hub to their main filing system and work orders. Without a proper backup and disaster recovery solution, the manufacturer faced the potential loss of critical data and prolonged downtime.
The Solution
Prior to the incident, Anchor Point had set up a Datto SIRIS solution to protect the client’s data in case of a disaster. The device performs backups every thirty minutes and offers the ability to virtualize servers to a cloud environment in seconds. Data is backed up to Datto’s 250+ PB private cloud to ensure quick recovery times. After the fire, Anchor Point accessed the servers living in Datto’s cloud and began to virtualize the servers. There were two virtual servers with one TB of data shared between them. Anchor Point provided the manufacturer with loaner workstations and implemented a VoIP phone solution, forwarding their main line to it. From Anchor Point’s office, the manufacturing firm was able to access their data via virtual private network connections. The manufacturer was all set up and back to work by noon that very same day.
Operational Impact
Quantitative Benefit
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