Westpac New Zealand Ltd. 使用 IBM Blueworks Live 软件，该银行创建了数千个可重复使用的流程工件
公司规模
1,000+
地区
- Pacific
国家
- New Zealand
产品
- IBM Blueworks Live
技术栈
- Cloud-based Business Process Management
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 云规划/设计/实施服务
关于客户
西太平洋银行新西兰有限公司成立于 1861 年，为新西兰各地的客户提供全方位的零售和商业银行以及财富管理产品和服务。该银行以西太平洋银行新西兰分行、西太平洋银行新西兰人寿保险和 BT 新西兰分行品牌运营，在全国设有分支机构和 ATM。西太平洋银行运营了一个多世纪，其 IT 环境十分复杂，而且规模在几十年间不断扩大。因此，该银行开始实施一项战略计划来简化 IT 环境。
挑战
西太平洋银行新西兰有限公司 (Westpac New Zealand Ltd.) 面临着数十年来不断发展的复杂 IT 环境的挑战。该银行发起了一项战略计划来简化它。这项简化计划的一部分包括检查现有业务流程，以找到改进方法，更好地服务客户。该公司现有的流程文档编制方法（使用 Microsoft Visio 软件和开源工具）非常繁琐，并且经常导致重复劳动。一名员工会创建项目文档，然后转到另一个项目。这导致缺乏连续性并丢失了宝贵的信息。为了改进其流程，该银行需要建立一个流程库。
解决方案
该银行最近购买了 IBM 业务流程管理解决方案，其中包括 IBM Blueworks Live 基于云的业务流程管理应用程序。该银行使用 IBM Blueworks Live 应用程序开始记录其流程并存储其流程文档。在短短三个月内，该银行在 Blueworks Live 应用程序中创建了 2,000 多个工件，这将有助于提高资产重用率。如今，西太平洋银行约有 130 名员工正在使用 Blueworks Live 应用程序。用户包括业务分析师，他们正在制作流程图以准备未来的业务流程自动化；主题专家 (SME)，他们正在创建流程文档和培训材料；以及运营风险和合规经理，他们需要了解流程的工作原理，以便他们能够识别风险领域并确保他们拥有正确的控制措施。
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