Walters Home Management: Raising the Bar on Service Quality with AppFolio
公司规模
11-200
地区
- America
国家
- United States
产品
- AppFolio Property Manager
- Yardi Systems
- Propertyware
- Promas
- Rent Manager
技术栈
- Web-based Application
- Universal Search Function
- Automated Craigslist.org Posting
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
- 功能应用 - 仓库管理系统 (WMS)
适用功能
- 商业运营
- 设施管理
用例
- 库存管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
Walters Home Management is a leading property management provider based in San Diego, California. The company has built its business by providing the highest quality of management services to hundreds of satisfied clients. In the property management business, providing the best service to both owners and tenants is the key ingredient to driving faster business growth. Walters Home Management is committed to delivering stellar service and effectively managing properties by being responsive and solving problems quickly.
挑战
Walters Home Management had outgrown its technology infrastructure. Jennifer Newton, owner of Walters Home Management, was looking to switch from Yardi Systems to a modern and easier to use solution that could easily scale with the company’s growth. Newton began exploring options like Propertyware, Promas and Rent Manager before ultimately deciding to implement AppFolio Property Manager. For Newton, investing in a property management solution like AppFolio would enable the company to consistently provide a superior level of service to clients — a critical competitive differentiator for Walters Home Management.
解决方案
Because AppFolio is web-based, critical information is always just a click away. This instant access to important property details enables Newton and her team to deliver stellar service at a moment’s notice. For example, Newton was able to handle a water emergency on a Saturday night by logging in from home and finding the property owner’s number. AppFolio’s Universal Search function also enables staff members to quickly access important information by simply searching on almost anything — name, phone number, address, etc. This is much faster than creating individual property codes to organize the properties for future searches. Another favorite benefit for Newton is the personalized AppFolio support that comes standard with the service. The unlimited support that comes with AppFolio investment is a significant improvement over their previous vendor, which charged $50 for 15 minutes of support that often didn’t solve the problem.
运营影响
数量效益
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