Walters Home Management: Raising the Bar on Service Quality with AppFolio
Company Size
11-200
Region
- America
Country
- United States
Product
- AppFolio Property Manager
- Yardi Systems
- Propertyware
- Promas
- Rent Manager
Tech Stack
- Web-based Application
- Universal Search Function
- Automated Craigslist.org Posting
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Inventory Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Walters Home Management is a leading property management provider based in San Diego, California. The company has built its business by providing the highest quality of management services to hundreds of satisfied clients. In the property management business, providing the best service to both owners and tenants is the key ingredient to driving faster business growth. Walters Home Management is committed to delivering stellar service and effectively managing properties by being responsive and solving problems quickly.
The Challenge
Walters Home Management had outgrown its technology infrastructure. Jennifer Newton, owner of Walters Home Management, was looking to switch from Yardi Systems to a modern and easier to use solution that could easily scale with the company’s growth. Newton began exploring options like Propertyware, Promas and Rent Manager before ultimately deciding to implement AppFolio Property Manager. For Newton, investing in a property management solution like AppFolio would enable the company to consistently provide a superior level of service to clients — a critical competitive differentiator for Walters Home Management.
The Solution
Because AppFolio is web-based, critical information is always just a click away. This instant access to important property details enables Newton and her team to deliver stellar service at a moment’s notice. For example, Newton was able to handle a water emergency on a Saturday night by logging in from home and finding the property owner’s number. AppFolio’s Universal Search function also enables staff members to quickly access important information by simply searching on almost anything — name, phone number, address, etc. This is much faster than creating individual property codes to organize the properties for future searches. Another favorite benefit for Newton is the personalized AppFolio support that comes standard with the service. The unlimited support that comes with AppFolio investment is a significant improvement over their previous vendor, which charged $50 for 15 minutes of support that often didn’t solve the problem.
Operational Impact
Quantitative Benefit
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