Waccamaw County RTA (Coast RTA)
公司规模
SME
地区
- America
国家
- United States
产品
- Ecolane DRT
- Ecolane Touch Screen MDT
- Advanced Ecolane Reporting System
技术栈
- Android Tablets
- Text Messaging (SMS)
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
技术
- 功能应用 - 远程监控系统
- 功能应用 - 车队管理系统 (FMS)
适用行业
- 运输
- 城市与自治市
适用功能
- 物流运输
- 商业运营
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
Waccamaw County RTA, also known as Coast RTA, is a public transportation provider serving the Waccamaw region. The organization is dedicated to offering reliable and efficient transportation services to its community. With a focus on improving operational efficiency and enhancing the rider experience, Coast RTA sought to modernize its systems and processes. The organization faced several challenges, including a manual scheduling process, the need for mobile data communication, and the use of paper manifests. Additionally, they required a mobile app capable of securely processing credit card payments and providing a map for riders. By addressing these challenges, Coast RTA aimed to streamline operations and provide a better service to its riders.
挑战
Waccamaw County RTA (Coast RTA) faced several operational challenges. The organization wanted to operate more efficiently and streamline internal operations. They were dealing with an incredibly manual scheduling process with no automation, which was time-consuming and prone to errors. Additionally, they needed mobile data communication capabilities and were still using paper manifests, which further complicated their operations. Another significant requirement was a mobile app that could securely process credit card payments and display a map for riders covering the appropriate service areas. This would not only enhance the rider experience but also improve operational efficiency.
解决方案
To address the challenges faced by Waccamaw County RTA, several advanced solutions were implemented. The Advanced Ecolane Reporting System, along with an Ad-hoc reporting tool, was introduced to provide comprehensive reporting capabilities. Ecolane DRT, a completely automated scheduling and dispatching software, was deployed to streamline the scheduling process. Additionally, Ecolane Touch Screen MDT software with turn-by-turn navigation was installed on Android tablets, enhancing the efficiency of dispatching and navigation. A mobile app was developed to accept credit card payments, provide a portal for riders to book and manage trips, and send push notifications. Text Messaging (SMS) was also enabled to give riders more autonomy and improve communication.
运营影响
数量效益
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