Waccamaw County RTA (Coast RTA)
Company Size
11-200
Region
- America
Country
- United States
Product
- Ecolane DRT
- Ecolane Touch Screen MDT
- Advanced Ecolane Reporting System
Tech Stack
- Android Tablets
- Text Messaging (SMS)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Cities & Municipalities
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Waccamaw County RTA, also known as Coast RTA, is a public transportation provider serving the Waccamaw region. The organization is dedicated to offering reliable and efficient transportation services to its community. With a focus on improving operational efficiency and enhancing the rider experience, Coast RTA sought to modernize its systems and processes. The organization faced several challenges, including a manual scheduling process, the need for mobile data communication, and the use of paper manifests. Additionally, they required a mobile app capable of securely processing credit card payments and providing a map for riders. By addressing these challenges, Coast RTA aimed to streamline operations and provide a better service to its riders.
The Challenge
Waccamaw County RTA (Coast RTA) faced several operational challenges. The organization wanted to operate more efficiently and streamline internal operations. They were dealing with an incredibly manual scheduling process with no automation, which was time-consuming and prone to errors. Additionally, they needed mobile data communication capabilities and were still using paper manifests, which further complicated their operations. Another significant requirement was a mobile app that could securely process credit card payments and display a map for riders covering the appropriate service areas. This would not only enhance the rider experience but also improve operational efficiency.
The Solution
To address the challenges faced by Waccamaw County RTA, several advanced solutions were implemented. The Advanced Ecolane Reporting System, along with an Ad-hoc reporting tool, was introduced to provide comprehensive reporting capabilities. Ecolane DRT, a completely automated scheduling and dispatching software, was deployed to streamline the scheduling process. Additionally, Ecolane Touch Screen MDT software with turn-by-turn navigation was installed on Android tablets, enhancing the efficiency of dispatching and navigation. A mobile app was developed to accept credit card payments, provide a portal for riders to book and manage trips, and send push notifications. Text Messaging (SMS) was also enabled to give riders more autonomy and improve communication.
Operational Impact
Quantitative Benefit
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