Infobip > 实例探究 > Würth:利用物联网简化销售和沟通

Würth:利用物联网简化销售和沟通

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技术
  • 网络与连接 - 5G
  • 网络与连接 - NFC
适用行业
  • 运输
适用功能
  • 物流运输
  • 销售与市场营销
用例
  • 最后一英里交付
  • 时间敏感网络
服务
  • 系统集成
关于客户
伍尔特集团是装配和紧固材料贸易领域的全球市场领导者。他们在 80 多个国家拥有 400 多家公司,拥有 71,000 名员工,其中包括 31,500 名销售代表。
挑战
改善销售周期、客户满意度和收款流程
解决方案
通过全渠道策略解决多个层面的沟通问题
运营影响
  • The implementation of Infobip’s omnichannel solution resulted in immediate improvements for Würth. The company was able to scale its business and communicate new promotions to their customers in minutes, leading to 6x faster sales. The process of sending outstanding payment notifications was also streamlined, providing enough time for customers to respond with payment in the appropriate time frame and decreasing the problem of bad debt. By implementing an automated and reliable way of communicating with customers, Würth’s sales and marketing teams can now focus more on selling and less on administrative tasks, like arranging deliveries and debt collection. This has led to an overall improvement in customer satisfaction.
数量效益
  • 6x faster sales – what used to be sold in 30 days is now sold in five.
  • Increase in successful deliveries due to automated SMS notifications.
  • Reduction of customer debt due to automated SMS notifications for outstanding balance reminders.

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