Vonage > 实例探究 > Vonage Salesforce 集成增强了 Solarity Credit Union 的客户体验

Vonage Salesforce 集成增强了 Solarity Credit Union 的客户体验

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技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
  • 金融与保险
服务
  • 系统集成
关于客户
Solarity Credit Union 是一家金融机构,其业务依赖于联络中心代理完成的数字住房贷款。
挑战
Solarity Credit Union 需要代理在单个屏幕上的单个平台上完成每个成员的通话交互。
解决方案
与 Salesforce 集成的 Vonage 联络中心。
运营影响
  • The integration of Vonage Contact Center with Salesforce resulted in a better customer experience for Solarity Credit Union. With a full integration of Salesforce, the contact center agents now have a 360-degree view of the customer, enabling them to manage all interactions more efficiently. This unified platform has streamlined the process of handling customer interactions, reducing potential inefficiencies and ensuring seamless communication. The result is an enhanced customer experience, with agents able to provide more personalized and efficient service.

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