Vonage > 实例探究 > Vonage 帮助 Novo Labs 创新客户订餐方式

Vonage 帮助 Novo Labs 创新客户订餐方式

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技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
  • 食品与饮料
  • 电信
适用功能
  • 采购
用例
  • 对话机器人
  • 语音识别
服务
  • 系统集成
关于客户
Novo Labs 是一家公司,希望为顾客提供一种通过对话式人工智能系统订餐的方式,无论是打电话还是使用得来速。
挑战
Novo Labs 需要将用于接受食品订单的对话式人工智能系统连接到传统电话系统。
解决方案
他们使用 Vonage Voice API 将人工智能系统与电话系统集成。
运营影响
  • The integration of the Vonage Voice API with Novo Labs' conversational AI system has resulted in a seamless ordering process for customers who prefer to place their orders verbally. The system offers a high level of service and personalization, allowing customers to reorder a previous order or receive personal recommendations for food customization. The interaction is with an AI system, not a human, but the customer experience remains high-quality. Furthermore, the integration has been stable for months, with no issues or downtime. The Vonage API team continues to provide excellent support, maintaining a high level of transparency and helping Novo Labs work through any problems that arise.
数量效益
  • Zero issues encountered during the integration of the Vonage Voice API with Novo Labs' system.
  • No downtime experienced during or after the integration process.
  • Minimal code work required once the integration was established.

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