Voice: Cutting Costs, Not Trees
公司规模
1,000+
地区
- America
国家
- United States
产品
- Voxware 3
- HX3 voice-only wearable computers
技术栈
- Voice Software
- Wearable Computers
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Environmental Impact Reduction
- Productivity Improvements
技术
- 功能应用 - 远程监控系统
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 药品
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 预测性维护
- 仓库自动化
服务
- 系统集成
- 培训
关于客户
Burlington Drug Company, founded in the late 1800s, has evolved from a manufacturer to a wholesale pharmaceutical business. Today, it ships pharmaceuticals and convenience store goods to over 1,000 locations across eight states. The company has expanded its services to include pharmacies and convenience stores through its Dowlings division. Known for its exceptional customer service, Burlington Drug guarantees next-day delivery, making accuracy and efficiency in its operations crucial. The company is also committed to eco-friendly practices, aiming to reduce its carbon footprint and operational costs.
挑战
Burlington Drug Company faced significant challenges in maintaining high levels of accuracy and productivity in their order picking process. With a commitment to next-day delivery, the time spent correcting errors such as shorts and mispicks was too valuable to be wasted. Additionally, the company aimed to improve its green operating profile by reducing paper usage. The need for a more efficient, accurate, and eco-friendly solution was paramount to meet customer expectations and operational goals.
解决方案
Burlington Drug implemented Voxware 3 voice software to enhance its picking process. This software significantly improved the accuracy and efficiency of order picking, achieving a 99.95% accuracy rate, which translates to just 5 errors in every 10,000 pick lines. The implementation also led to a 20% increase in productivity by eliminating the need for paper-based processes. The use of HX3 voice-only wearable computers from LXE further streamlined operations, allowing pickers to work continuously without waiting for paperwork. The transition to a paperless system not only improved operational efficiency but also supported the company's green initiatives by saving a million pages of documents annually.
运营影响
数量效益
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