Voice: Cutting Costs, Not Trees
Company Size
1,000+
Region
- America
Country
- United States
Product
- Voxware 3
- HX3 voice-only wearable computers
Tech Stack
- Voice Software
- Wearable Computers
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Environmental Impact Reduction
- Productivity Improvements
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Pharmaceuticals
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Predictive Maintenance
- Warehouse Automation
Services
- System Integration
- Training
About The Customer
Burlington Drug Company, founded in the late 1800s, has evolved from a manufacturer to a wholesale pharmaceutical business. Today, it ships pharmaceuticals and convenience store goods to over 1,000 locations across eight states. The company has expanded its services to include pharmacies and convenience stores through its Dowlings division. Known for its exceptional customer service, Burlington Drug guarantees next-day delivery, making accuracy and efficiency in its operations crucial. The company is also committed to eco-friendly practices, aiming to reduce its carbon footprint and operational costs.
The Challenge
Burlington Drug Company faced significant challenges in maintaining high levels of accuracy and productivity in their order picking process. With a commitment to next-day delivery, the time spent correcting errors such as shorts and mispicks was too valuable to be wasted. Additionally, the company aimed to improve its green operating profile by reducing paper usage. The need for a more efficient, accurate, and eco-friendly solution was paramount to meet customer expectations and operational goals.
The Solution
Burlington Drug implemented Voxware 3 voice software to enhance its picking process. This software significantly improved the accuracy and efficiency of order picking, achieving a 99.95% accuracy rate, which translates to just 5 errors in every 10,000 pick lines. The implementation also led to a 20% increase in productivity by eliminating the need for paper-based processes. The use of HX3 voice-only wearable computers from LXE further streamlined operations, allowing pickers to work continuously without waiting for paperwork. The transition to a paperless system not only improved operational efficiency but also supported the company's green initiatives by saving a million pages of documents annually.
Operational Impact
Quantitative Benefit
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