实例探究 > Voice benefits that are clearly seen

Voice benefits that are clearly seen

公司规模

1,000+

地区

America
Europe

国家

United Kingdom
United States

产品

Voxware VMS Order Picking
Sterling Commerce WMS 8.5
Oracle WMS
QRASS WMS
HX3 voice-only wearables from Honeywell

技术栈

Voxware VMS
Oracle
Sterling Commerce

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Customer Satisfaction
Productivity Improvements

技术

功能应用 - 企业资源规划系统 (ERP)
功能应用 - 远程监控系统
功能应用 - 仓库管理系统 (WMS)

适用行业

汽车
运输

适用功能

物流运输
仓库和库存管理

用例

库存管理
供应链可见性(SCV)
仓库自动化

服务

软件设计与工程服务
系统集成

关于客户

Belron is the world's largest dedicated vehicle glass repair and replacement company, operating under various brand names such as AutoGlass in the UK, CarGlass in Europe, and SafeLite AutoGlass in the US. The company offers 24/7 service to customers and has experienced rapid growth. Belron is committed to excellence in customer service and operational efficiency, which led them to implement Voxware voice technology in their Laddaw distribution center, the largest European distribution center operated by the Belron Group. The company distributes to 18 local centers in the UK and numerous independent glass fitters, emphasizing the importance of accurate and rapid delivery to maintain their high standards of customer service.

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挑战

Prior to implementing Voxware, Belron's Laddaw distribution center faced significant challenges with their order selection process. Order selectors had to use RF scanners, which required frequent holstering and unholstering, slowing down the process. The correct sequence of picking windscreens was crucial due to their varying curvatures, and any mistake in the order could lead to improper packing and increased rework. The distribution center needed to ensure rapid and accurate delivery to support Belron's commitment to customer satisfaction, as they distribute to 18 local centers in the UK and many independent glass fitters. The existing manual process for determining the best pick sequence was inefficient and prone to errors, necessitating a more streamlined and automated solution.

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解决方案

Belron implemented the Voxware VMS Order Picking software in their Laddaw distribution center to address the challenges of their order selection process. The solution included configurable extensions that translated order data from Belron's Oracle system into properly sequenced pick tasks based on business rules. This allowed order selectors to operate hands-free, eliminating the need to handle RF scanners and improving productivity. The Voxware VMS solution also integrated with multiple warehouse management systems, including Oracle and Sterling Commerce, used by different Belron companies. The implementation of Voxware VMS resulted in shorter pick paths, correct handling of products, and reduced operating costs. The system's configurability and flexibility allowed Belron to support their strong corporate growth and efficiently manage spikes in demand.

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运营影响

The implementation of Voxware VMS led to significant productivity improvements, as staff could operate hands-free without the need to handle RF scanners.
The solution ensured that products were picked in the correct order, reducing the need for rework and improving the overall efficiency of the order selection process.
The integration with multiple warehouse management systems allowed for seamless operation across different Belron companies, enhancing the flexibility and configurability of the system.
The shorter pick paths and correct handling of products resulted in lower operating costs, as the same volume of work could be processed faster.
Belron's commitment to customer service was upheld, as the Voxware VMS implementation ensured timely and accurate delivery of goods, supporting their customer experience commitment.

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数量效益

The implementation of Voxware VMS resulted in a tremendous jump in productivity.
The cost to process the same volume of work was lower due to faster completion of tasks.

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