医疗保健语音和 Epic 服务的可视性有助于提高质量
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG software appliances
- nGenius 5000 Packet Flow Switches
- nGenius Visibility as a Service (nVaaS)
技术栈
- Cisco ACI
- Citrix Virtual Desktop Interface (VDI)
- Health Layer 7 (HL7)
- Digital Imaging and Communication (Dicom)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 远程资产管理
- 远程协作
- 远程病人监护
服务
- 系统集成
- 测试与认证
关于客户
半个多世纪以来，这家顶级学术医疗中心为周边社区提供了最优质的医疗服务，每年为数百万名门诊就诊的数十万名独特患者提供支持。该中心拥有多家地区性医院和数十家医疗机构，包括一家一级创伤中心、一家拥有新生儿重症监护室的全球知名儿科医院以及先进的研究设施。该中心是心脏病学、急诊科、骨科、老年病学和儿科等各种综合和专科服务的先驱。该医疗中心雇佣了数万名医生、护士和住院医生，以及研究人员和教职员工，他们致力于为患者提供安全、快速的诊断和个性化治疗计划，以及培训和教育未来的医疗专业人员。对于这些“英雄”及其患者来说，在其多供应商医疗环境中拥有高效、高质量的网络和应用程序性能至关重要，以便提供卓越的患者体验。
挑战
该医疗保健组织需要在其地理分布的主数据中心和备份数据中心内以及之间实现可视性，以确保所有临床和业务应用服务的性能和可用性。他们担心医生和护士使用的 Epic 电子健康记录的应用性能保证、统一通信和协作 (UC&C) 服务中语音和呼叫设置协议（尤其是 SIP 中继）问题的可视性，以及医疗保健物理网络如何支持来自无线网络的流量的分析。首席技术官还希望确保该解决方案能够在他们转向 SaaS 和云环境时为他们提供良好的可视性。
解决方案
经过全面评估，IT 团队选择 NETSCOUT 来解决他们当前的 UC&C 和 SIP 中继问题，并了解 Epic 和作为其前端的 Citrix VDI 的性能以及其他服务。当 IT 确定他们需要额外的数据包代理来将流量从关键网络点分发到 NETSCOUT 数据源时，IT 人员利用 NETSCOUT 提供 nGenius 5000 系列数据包流交换机，以在每个数据中心实施。在他们的数据中心战略性地部署了几个 InfiniStreamNG (ISNG) 软件设备，用于网络和应用程序监控和分析以及无线网络可视性。nGeniusONE 服务保证解决方案用于对其所有受监控的语音、视频和业务数据应用程序（包括临床和业务应用程序）进行性能分析，以及网络性能管理。 NETSCOUT 的 nGenius 可视性即服务 (nVaaS) 为 IT 人员提供故障排除和最佳实践专业知识，以构建仪表板和工作流程来评估他们的 Epic 和 VoIP 服务的运行状况，并快速排除影响语音质量或快速访问患者记录的问题。
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