Visibility Into Healthcare’s Voice and Epic Services Helps Improve Quality
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG software appliances
- nGenius 5000 Packet Flow Switches
- nGenius Visibility as a Service (nVaaS)
Tech Stack
- Cisco ACI
- Citrix Virtual Desktop Interface (VDI)
- Health Layer 7 (HL7)
- Digital Imaging and Communication (Dicom)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Remote Asset Management
- Remote Collaboration
- Remote Patient Monitoring
Services
- System Integration
- Testing & Certification
About The Customer
For more than half a century, this top-ranked, academic health center has delivered the highest-quality care to the surrounding community, supporting hundreds of thousands of unique patients in millions of outpatient clinical visits per year. They boast several regional hospitals and scores of medical offices, including a Level 1 trauma center, a world-renowned pediatric hospital with neonatal intensive care unit, and advanced research facilities They are pioneers in a variety of general and specialized services, from cardiology, emergency, and orthopedics, to geriatrics and pediatrics. The medical center employs tens of thousands of physicians, nurses, and residents, along with researchers and faculty all dedicated to providing safe, swift diagnoses and personalized treatment plans for patients, as well as training and educating the medical professionals of tomorrow. It is critically important for these “heroes” and their patients to have efficient, high-quality network and application performance throughout their multi-vendor healthcare environment to enable delivery of exceptional patient experience.
The Challenge
The healthcare organization needed visibility within and between their geographically distributed primary and back up data centers to assure performance and availability of all their clinical and business application services. They had concerns about application performance assurance of Epic electronic health records used by doctors and nurses, visibility to troubleshoot issues in their unified communications and collaboration (UC&C) services for both voice and call setup protocols, particularly for SIP Trunking, and analysis of how the healthcare’s physical network was supporting traffic originating from the wireless network. The CTO also wanted to ensure the solution would serve them well into the future for visibility as they moved into SaaS and Cloud environments.
The Solution
Following a thorough evaluation, the IT team selected NETSCOUT to attack their current issues with UC&C and SIP Trunking as well as to gain the visibility into performance of Epic and the Citrix VDI serving as its front-end, as well as and other services. The IT staff leveraged NETSCOUT to provide nGenius 5000 series Packet Flow switches to be implemented in each data center when IT determined they required additional packet brokers to distribute traffic from key network points to the NETSCOUT data sources. Several InfiniStreamNG (ISNG) software appliances are strategically deployed throughout their data centers for network and application monitoring and analysis, as well as wireless network visibility. nGeniusONE Service Assurance solution for performance analysis of all their monitored voice, video, and business data applications, both clinical and business applications, as well as network performance management. NETSCOUT’s nGenius Visibility as a Service (nVaaS) to provide the IT staff with troubleshooting and best-practices expertise to build dashboards and workflows to assess the health of their Epic and VoIP services and quickly troubleshoot issues affecting voice quality or swift access to patient records.
Operational Impact
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