应用程序性能的可视性有助于航空公司确保乘客继续飞行
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG™ appliances
- vSTREAMs
- nGenius® for Flows & Collectors
- nGeniusPULSE and nPoints
技术栈
- Adaptive Service Intelligence™ (ASI) technology
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 航天
适用功能
- 物流运输
服务
- 系统集成
关于客户
该客户是一家大型北美航空公司，是全球 25 大航空公司之一，每月平均服务超过 400 万名客户。该航空公司运营 250 多架飞机，雇用数千名员工，确保乘客安全舒适地抵达七大洲中六大洲的数百个机场。该航空公司严重依赖旨在支持全球机场售票柜台、区域数据中心和呼叫中心以及机场套房和休息室的全球网络。数字化转型是他们成功的关键，他们使用网站、门户网站和移动应用程序来满足乘客家庭日益增长的现代需求。IT 组织将确保这些服务和旅行的完美体验作为首要任务。
挑战
该航空公司的 IT 部门面临着一项战略挑战，即升级其服务保障可见性。其现有的管理平台已被供应商“淘汰”，不再支持该航空公司组织的现代技术和服务需求。IT 高管希望降低使用来自多个不同供应商的多个非集成工具所带来的复杂性和成本。在提案和评估期间，该航空公司遭遇了代价高昂的网络中断，直接影响了呼叫中心和预订/售票系统，这进一步强调了对新网络和应用程序性能管理解决方案的需求。
解决方案
该航空公司选择了 NETSCOUT 的 nGeniusONE 服务保障平台、InfiniStreamNG (ISNG) 软件设备、vSTREAM、nGenius for Flows 以及 nGeniusPULSE 和 nPoints 作为其新的网络和应用程序性能管理解决方案。选择 NETSCOUT 的一个关键功能考虑因素是广泛的可视性，以便通过单一窗口查看其全球 IT 环境的性能，从而消除盲点。这要求其数据中心和远程位置以及公共云具有相同级别的可视性和分析能力。借助主数据中心的 nGeniusONE 服务保障平台和 InfiniStreamNG (ISNG) 软件设备以及虚拟化环境和云中的 vSTREAM，他们可以监控整个混合环境中的有线流量。此外，借助 nGenius for Flows，该航空公司可以查看各个机场位置的活动。
运营影响
数量效益
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