Velosio Helps BC Technical Get the Big Picture on Data Visibility for Growth
公司规模
200-1,000
地区
- America
国家
- United States
产品
- Dynamics 365 for Customer Engagement
- Dynamics GP
技术栈
- CRM
- ERP
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 现场服务
用例
- 库存管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Headquartered in West Jordan, Utah, BC Technical services the latest in MRI technologies for all major OEMs including GE, Siemens, Philips, Toshiba, and Hitachi. With over 300 employees and 190 Field Service Engineers, they stand out as the largest non-OEM Medical Imaging Solutions provider in the United States. BC Technical sells service contracts to hospitals and medical facilities to provide general maintenance, break-fix, and calibration service calls on the equipment. Their extensive service network and expertise in MRI technologies make them a critical player in the medical imaging solutions market, ensuring that hospitals and medical facilities can rely on their equipment for accurate diagnostics and patient care.
挑战
BC Technical acquired three companies and faced challenges in reducing inventory levels across three locations and 190 technicians, maximizing profitability of high-cost parts used in aging equipment, and acquiring new customers with a larger service footprint. They needed to deliver on demanding SLAs, accurately quote prices to beat the competition while remaining profitable, and capture and report key metrics to better manage their business. Additionally, they required increased visibility into inventory and work orders in process, and timely financial closing for board-level reporting. A poor implementation of Dynamics Field Services CRM integrated to Dynamics GP left the company chasing data discrepancies and focused on transactional processing complexities, frustrating both employees and management.
解决方案
Velosio re-implemented Dynamics 365 for Customer Engagement and Dynamics GP for BC Technical. In the process, they simplified and reengineered eight key field service processes, reducing complexity in data and transaction processing. They replaced 12 integrations with five, and changed the inventory valuation method from average to FIFO across two major systems. The new, integrated system provides enhanced reporting and drill-down capabilities, allowing BC Technical to gain better insights into their operations. This re-implementation not only streamlined their processes but also improved data accuracy and system reliability, leading to increased confidence and trust in the system among employees.
运营影响
数量效益
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