Velosio Helps BC Technical Get the Big Picture on Data Visibility for Growth
Company Size
200-1,000
Region
- America
Country
- United States
Product
- Dynamics 365 for Customer Engagement
- Dynamics GP
Tech Stack
- CRM
- ERP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Field Services
Use Cases
- Inventory Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Headquartered in West Jordan, Utah, BC Technical services the latest in MRI technologies for all major OEMs including GE, Siemens, Philips, Toshiba, and Hitachi. With over 300 employees and 190 Field Service Engineers, they stand out as the largest non-OEM Medical Imaging Solutions provider in the United States. BC Technical sells service contracts to hospitals and medical facilities to provide general maintenance, break-fix, and calibration service calls on the equipment. Their extensive service network and expertise in MRI technologies make them a critical player in the medical imaging solutions market, ensuring that hospitals and medical facilities can rely on their equipment for accurate diagnostics and patient care.
The Challenge
BC Technical acquired three companies and faced challenges in reducing inventory levels across three locations and 190 technicians, maximizing profitability of high-cost parts used in aging equipment, and acquiring new customers with a larger service footprint. They needed to deliver on demanding SLAs, accurately quote prices to beat the competition while remaining profitable, and capture and report key metrics to better manage their business. Additionally, they required increased visibility into inventory and work orders in process, and timely financial closing for board-level reporting. A poor implementation of Dynamics Field Services CRM integrated to Dynamics GP left the company chasing data discrepancies and focused on transactional processing complexities, frustrating both employees and management.
The Solution
Velosio re-implemented Dynamics 365 for Customer Engagement and Dynamics GP for BC Technical. In the process, they simplified and reengineered eight key field service processes, reducing complexity in data and transaction processing. They replaced 12 integrations with five, and changed the inventory valuation method from average to FIFO across two major systems. The new, integrated system provides enhanced reporting and drill-down capabilities, allowing BC Technical to gain better insights into their operations. This re-implementation not only streamlined their processes but also improved data accuracy and system reliability, leading to increased confidence and trust in the system among employees.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.
