利用 Domo 在专业服务领域取得竞争优势
公司规模
11-200
地区
- America
国家
- United States
产品
- Domo
技术栈
- Business Intelligence
- Data Analytics
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 分析与建模 - 实时分析
适用行业
- Professional Service
适用功能
- 商业运营
- 销售与市场营销
用例
- 需求计划与预测
- 质量预测分析
服务
- 数据科学服务
关于客户
Weitz & Luxenberg 是一家法律服务公司，拥有 450 名员工和约 225 名 Domo 用户。该公司成立已有 30 多年。他们在营销、客户获取和建立推荐关系方面投入了大量资金。他们正在寻找一种商业智能解决方案，帮助他们做出数据驱动的决策、识别瓶颈并确定最有效的客户获取方式。他们还面临着系统分散和与合作律师事务所沟通不畅的挑战。
挑战
法律服务公司 Weitz & Luxenberg 需要一种能够提供不仅仅是数据的商业智能解决方案。他们需要一种能够轻松修复和连接数据、为用户提供自助服务、提供易于使用的界面、不受限制地集成数据源并将数据转化为可操作见解的解决方案。他们正在寻找一种能够帮助他们做出数据驱动的决策、识别瓶颈并确定最有效的客户获取方式的解决方案。他们还面临着系统分散和与合作律师事务所沟通不畅的挑战。
解决方案
Weitz & Luxenberg 选择 Domo 作为其商业智能解决方案。Domo 满足了他们的所有要求，并在整个公司范围内推广。该公司在整个业务中都使用 Domo，包括营销、客户管理和报告。在营销方面，综合仪表板取代了基于 Excel 的潜在客户报告，提高了营销效率并扩展了多渠道沟通。在客户管理方面，Domo 的综合连接实现了“异常报告”，使公司能够跟踪和计算案件每个步骤的风险，并通过自动警报管理“异常”。在报告方面，Domo 使公司能够根据历史趋势预测盈利能力。
运营影响
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
