Universidade Anhembi Morumbi (UAM)
公司规模
Large Corporate
地区
- America
国家
- Brazil
产品
- SoftExpert BPM
技术栈
- Business Process Management (BPM)
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 教育
适用功能
- 商业运营
用例
- 过程控制与优化
- 远程协作
服务
- 系统集成
关于客户
Founded in 1970, Universidade Anhembi Morumbi (UAM) serves over 44,000 students at its 6 campuses in the state of São Paulo, Brazil. The Student Guide ranked UAM among the 3 best private universities in the state of São Paulo. The university is part of the Laureate Network, the largest international network of universities, with over 70 institutions of higher learning found in 25 countries worldwide.
挑战
Universidade Anhembi Morumbi was looking for a solution to automate and enhance its processes. One example of this was the Ombudsman process, which used e-mail based processes that made control and tracking hard, as well as the Class Discipline Transfer process, where stages such as validating information were done manually.
解决方案
To meet its demands, the University adopted the business process Solution management solution, SoftExpert BPM. With the solution, UAM was able to automate the flow of a variety of processes, including: Ombudsman, Class Discipline Transfer, Discipline Waiver, Course transfer and Financial request analyses. The solution allowed for automatic verification of information needed to carry out processes through activities specified in the flow, such as approval/denial of the student's request.
运营影响
数量效益
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