Universidade Anhembi Morumbi (UAM)
Customer Company Size
Large Corporate
Region
- America
Country
- Brazil
Product
- SoftExpert BPM
Tech Stack
- Business Process Management (BPM)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Education
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Remote Collaboration
Services
- System Integration
About The Customer
Founded in 1970, Universidade Anhembi Morumbi (UAM) serves over 44,000 students at its 6 campuses in the state of São Paulo, Brazil. The Student Guide ranked UAM among the 3 best private universities in the state of São Paulo. The university is part of the Laureate Network, the largest international network of universities, with over 70 institutions of higher learning found in 25 countries worldwide.
The Challenge
Universidade Anhembi Morumbi was looking for a solution to automate and enhance its processes. One example of this was the Ombudsman process, which used e-mail based processes that made control and tracking hard, as well as the Class Discipline Transfer process, where stages such as validating information were done manually.
The Solution
To meet its demands, the University adopted the business process Solution management solution, SoftExpert BPM. With the solution, UAM was able to automate the flow of a variety of processes, including: Ombudsman, Class Discipline Transfer, Discipline Waiver, Course transfer and Financial request analyses. The solution allowed for automatic verification of information needed to carry out processes through activities specified in the flow, such as approval/denial of the student's request.
Operational Impact
Quantitative Benefit
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