实例探究 > UniFirst Builds Better Routes, Better Safety, and Better Customer Relationships Utilizing Omnitracs Roadnet’s Vehicle Routing Platform

UniFirst Builds Better Routes, Better Safety, and Better Customer Relationships Utilizing Omnitracs Roadnet’s Vehicle Routing Platform

公司规模

1,000+

地区

America

国家

Canada
United States

产品

Omnitracs Roadnet
Territory Planner
MobileCast

技术栈

Server-based technology

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Customer Satisfaction
Productivity Improvements

技术

功能应用 - 车队管理系统 (FMS)
功能应用 - 远程监控系统

适用功能

商业运营
物流运输

用例

车队管理

服务

软件设计与工程服务
系统集成

关于客户

UniFirst is an industry leader in workwear and textile services, renting, leasing, and selling uniforms, protective clothing, corporate wear, and facility service products to over 240,000 business customers throughout North America. With a fleet of approximately 3,000 delivery vehicles, UniFirst operates across the United States and Canada, delivering image-enhancing uniforms and ancillary products to businesses of all sizes and industries. The company emphasizes building strong customer relationships and ensuring timely and efficient delivery services.

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挑战

Providing the best service and value to customers requires effective route and time management of UniFirst’s delivery fleet. The company needed to streamline its vehicle routing processes to coordinate laundering and processing of uniforms and textiles with timely deliveries. The older PC-based vehicle routing system prevented proposed routes from being easily shared between central planners and individual service locations, complicating collaboration and route optimization.

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解决方案

To address the challenges, UniFirst implemented the Omnitracs Roadnet Transportation Suite of products across all its service areas nationwide in 2009. Roadnet is used for daily vehicle route planning and scheduling, while Territory Planner is used centrally to develop re-routes when new customers or acquisitions are incorporated. The server-based technology of Roadnet allows route plans to be easily viewed and shared, simplifying collaboration between central planners and individual service locations. MobileCast provides accurate validation of service times and geocodes, supporting the entire process. This implementation has made the 'back and forth' much easier and more productive, ensuring minimal changes once routes are implemented.

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运营影响

The server-based technology of Roadnet allows for simplified collaboration and easy sharing of route plans between central planners and individual service locations.
Data from MobileCast supports the process by providing accurate validation of service times and geocodes.
The implementation of Roadnet has made the 'back and forth' much easier and more productive, ensuring minimal changes once routes are implemented.
Vehicle rerouting at UniFirst is a delicate process, carefully coordinated to prioritize customer needs and product availability.

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数量效益