Infobip > 实例探究 > 确保统一的服务质量和用户安全:Uber 的物联网案例研究

确保统一的服务质量和用户安全:Uber 的物联网案例研究

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技术
  • 应用基础设施与中间件 - 中间件、SDK 和库
  • 网络与连接 - 全球导航卫星系统 (GNSS)
适用行业
  • 国家安全与国防
  • 运输
适用功能
  • 物流运输
  • 质量保证
用例
  • 最后一英里交付
  • 现场人员安全管理
服务
  • 测试与认证
关于客户
Uber 是全球领先的乘车共享应用程序,为全球超过 785 个大都市区的超过 1.1 亿用户提供服务。他们优先考虑用户安全,并致力于在其运营的所有市场中提供一致的服务质量水平。
挑战
Uber 需要在全球范围内提供统一的服务质量和用户安全,同时面临着扩展到新市场和保持相同水平的服务质量方面的挑战。
解决方案
Uber 实施了号码屏蔽以实现呼叫匿名化,以解决安全问题,并使司机和乘客之间的沟通更加方便和安全。他们还使用 Infobip 的全球连接来实现快速、可靠的 OTP 交付,以帮助新市场快速、安全地采用应用程序。此外,Uber还利用短信快速向司机通报高峰时间,确保乘客可以随时轻松乘车。
运营影响
  • The solutions implemented by Uber, with the help of Infobip, significantly improved the company's competitiveness in key markets in APAC, EMEA, and LATAM. The number masking solution addressed the growing safety concerns of riders and drivers, ensuring that users' personal information was protected whenever they communicated with other passengers and drivers. This not only enhanced user safety but also increased user confidence in the service. The fast and reliable OTP delivery and effective communication of peak times to drivers ensured that passengers could get a ride anytime, anywhere, enhancing user convenience and satisfaction.
数量效益
  • Uber was able to achieve their target of anonymizing over 90% of global calls, enhancing user safety.
  • Fast and reliable OTP delivery facilitated quick entry into new markets.
  • Effective communication of peak times to drivers ensured availability of rides at all times.

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