美国医疗中心借助 NETSCOUT 改善医疗服务和关键应用程序性能
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® software appliances
- vSTREAM™ virtual appliances
- nGenius® Visibility as a Service
技术栈
- Epic EHR system
- Nuance PowerScribe radiology reporting solutions
- VPN and VMware Horizon virtual desktop infrastructure
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
适用功能
- 人力资源
- 质量保证
用例
- 远程资产管理
- 远程协作
- 远程病人监护
服务
- 云规划/设计/实施服务
- 数据科学服务
- 系统集成
关于客户
该医疗中心积极参与应对 COVID-19 医疗危机的多个方面，包括为该地区提供初级医疗保健服务，以及开展创新治疗方案的研发工作。由于医疗中心领导这些关键工作，其日常医疗保健服务网络在多家医院、门诊中心、诊所和专科机构中提供 1,000 多张病床，负责支持每年 100 多万名患者就诊。
挑战
该医疗中心面临着缺乏对其 Epic EHR 和 Nuance PowerScribe 放射报告解决方案的可视性的问题，这影响了患者护理和员工效率。他们还面临着工具整合、多供应商管理和运营费用方面的挑战。IT 团队负责越来越多复杂的数字临床应用程序，包括全面的 Epic 电子健康记录 (EHR) 系统、基于语音的 Nuance PowerScribe 应用程序以及虚拟专用网络 (VPN) 和 VMware Horizon 虚拟桌面基础架构 (VDI) 环境。这些服务被认为是提高向有需要的患者提供医疗服务的效率的关键业务，但在监控它们方面一直存在困难。
解决方案
该医疗中心部署了 nGeniusONE 服务保障平台、InfiniStreamNG 软件设备、vSTREAM 虚拟设备和 nGenius 可视性即服务。nGeniusONE 平台提供语音、视频和数据应用程序的实时情报和故障排除，包括 Epic、PowerScribe 和 VPN/VDI 服务。InfiniStreamNG 软件设备安装在支持 40G 网络速度的主数据中心和备份数据中心。实施 vSTREAM 虚拟设备是为了提供对 VMware 和虚拟服务器环境的可视性。nGenius 可视性即服务将 NETSCOUT 对 nGeniusONE 运营的专业知识与精通医疗 IT 生态系统的人员扩充资源相结合。
运营影响
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