Travelers Haven 通过 RingCentral Office 和 Glip 提高效率和沟通
技术
- 网络与连接 - 5G
适用行业
- 建筑物
- 电信
适用功能
- 质量保证
- 销售与市场营销
用例
- 人员跟踪与监控
- 时间敏感网络
服务
- 系统集成
关于客户
Travelers Haven 是一家按需提供全方位服务的住房公司，为员工搬迁和临时住宿提供安全且经济实惠的解决方案。该公司为北美 6,500 个城市的 70,000 多处房产提供定制住房解决方案。 Travelers Haven 成立于 2008 年，总部位于科罗拉多州丹佛市，拥有 110 名员工。该公司最初的业务是为医院在关键专业人手短缺时招募的流动医生和护士寻找住房。随着旅行者天堂的发展，旅行者天堂已扩展到支持搬迁和其他企业住房需求。该公司通过充当经纪人而不是房东来降低成本，帮助客户找到最适合其特定需求的房产及其目录中的房产。
挑战
Travelers Haven 是一家提供全方位服务的住房公司，在管理其快速扩张的业务方面面临着挑战。该公司在北美地区提供定制住房解决方案，但一直在努力应对不断增加的来电数量和高效沟通的需求。该公司没有雇用接待员来接听和转接电话，而是依靠呼叫队列使多个电话同时响铃，直到有人接听。随着业务的扩展，来电量不断增加，该公司正在寻找更好的方法来确保更多的电话得到应答，而更少的电话转入语音信箱。该公司还需要一种解决方案来提高沟通和协作的效率，特别是在销售方面。该公司发现，他们越快在客户面前获得住房选择，他们接受的可能性就越大。
解决方案
Travelers Haven 改用 RingCentral Office 以获得灵活性并改进其电话系统。 RingCentral Office 使公司能够轻松配置和管理电话队列，减少错过的呼叫和转到语音信箱的呼叫数量。该公司还添加了 RingCentral Glip 团队消息传递和协作软件。事实证明，Glip 围绕图像进行共享和协作的能力成为该公司的一大优势。通过将注释附加到图像的特定区域，加快沟通并消除误解，可以轻松围绕视觉信息进行协作。该公司还发现，通过加速与 RingCentral Office 和 RingCentral Glip 的沟通和协作，他们可以提高核心工作流程的效率。该公司能够提高运营效率并增加区域经理一天可以处理的订单数量。
运营影响
数量效益
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