公司规模
1,000+
地区
- Europe
国家
- Netherlands
产品
- Vonage Contact Center
技术栈
- Salesforce CRM
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 电子产品
适用功能
- 销售与市场营销
服务
- 系统集成
关于客户
TP Vision 是一家总部位于荷兰的消费电子公司。该公司专注于开发、制造和销售飞利浦品牌电视机,业务范围覆盖欧洲、俄罗斯、中东、南美、印度和亚太地区部分国家。他们还在全球范围内销售飞利浦音频产品。TP Vision 将飞利浦的设计专长和创新传统与卓越的运营、速度和灵活性相结合。该公司是视听数字娱乐领域的领导者。
挑战
几年前,TP Vision 转而使用 Salesforce CRM,并希望找到一种兼容的联络中心解决方案,使其团队能够在全球范围内提供一流的客户体验,同时提高性能和运营效率。他们需要一种能够与现有 CRM 无缝集成、提供强大的路由和报告功能并提供其全球运营所需的灵活性和可扩展性的解决方案。
解决方案
TP Vision 选择 Vonage Contact Center (VCC) 是因为其无缝 Salesforce 集成、路由和报告功能。VCC 构建于真正的云环境中,集成了 TP Vision 的所有通信渠道,无需昂贵的、破坏性的硬件更改。最重要的是,VCC 与 Salesforce 的结合使 TP Vision 等企业能够创建下一代客户互动,并最终为客户提供更好的服务。Vonage 不仅是解决方案提供商,也是 TP Vision 的合作伙伴,Vonage 团队了解他们在帮助公司履行提供卓越客户服务承诺方面发挥的重要作用,同时受益于完全的灵活性和可扩展性。
运营影响
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