TP Vision Transformed the Customer Experience and Agent Performance with Vonage Contact Center
Company Size
1,000+
Region
- Europe
Country
- Netherlands
Product
- Vonage Contact Center
Tech Stack
- Salesforce CRM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Electronics
Applicable Functions
- Sales & Marketing
Services
- System Integration
About The Customer
TP Vision is a consumer electronics company based in the Netherlands. The company focuses on developing, manufacturing, and marketing Philips branded TV sets in Europe, Russia, Middle East, South America, India, and selected countries in Asia-Pacific. They also market Philips audio products globally. TP Vision combines the design expertise and innovative heritage of Philips with operational excellence, speed, and flexibility. The company is a leader in audio visual digital entertainment.
The Challenge
A few years ago, TP Vision made the switch to the Salesforce CRM and wanted to find a compatible contact center solution that would allow its team to deliver a state-of-the-art customer experience globally, while strengthening performance and operational efficiencies. They needed a solution that could seamlessly integrate with their existing CRM, provide robust routing and reporting capabilities, and offer the flexibility and scalability necessary for their global operations.
The Solution
TP Vision chose Vonage Contact Center (VCC) due to its seamless Salesforce integration, routing and reporting capabilities. VCC is built from a true cloud environment and integrates all of TP Vision’s communications channels without expensive, disruptive hardware changes. Most importantly, VCC together with Salesforce enables businesses like TP Vision to create next-generation customer engagements and ultimately serve their customers better. Vonage isn’t just a solution provider but a partner of TP Vision, and the Vonage team understands their important role in helping the company deliver on its commitment to providing excellent customer service, while benefiting from complete flexibility and scalability.
Operational Impact
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