实例探究 > Top Australian MSP Drives Growth, Customer Satisfaction through VSA

Top Australian MSP Drives Growth, Customer Satisfaction through VSA

公司规模

11-200

地区

Pacific

国家

Australia

产品

Kaseya VSA
AuthAnvil by Kaseya
Unigma by Kaseya

技术栈

Multi-Factor Authentication
Password Management
Single Sign-On
Cloud Management

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Customer Satisfaction
Digital Expertise
Productivity Improvements

技术

分析与建模 - 预测分析
网络安全和隐私 - 身份认证管理
功能应用 - 远程监控系统

适用行业

汽车
Professional Service

适用功能

商业运营
设施管理

用例

网络安全
预测性维护
远程资产管理

服务

网络安全服务
软件设计与工程服务
系统集成

关于客户

Emerging IT is a leading managed service provider (MSP) based in Melbourne, Australia. With a history spanning over 16 years, the company has built a reputation for its customer-first approach and a wide range of IT services. Emerging IT manages more than 5,000 endpoints across over 280 clients with a team of just 35 technicians. The company serves various industries, including automotive, financial services, manufacturing, business services, retail, and hospitality. Emerging IT is known for its expertise in IT infrastructure management, security solutions, and cloud services, making it a trusted partner for businesses looking to streamline their IT operations and improve efficiency.

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挑战

Emerging IT faced several challenges in its operations. Firstly, the company needed more efficient security software rollouts to ensure all endpoints were protected without manual intervention. Secondly, there was a desire to automate more core IT functions to improve efficiency and reduce the workload on their technicians. Lastly, Emerging IT was interested in entering the managed security services market, which required robust tools and solutions to offer comprehensive security services to their clients.

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解决方案

Emerging IT leveraged Kaseya VSA to address its challenges. VSA, a comprehensive IT management solution, played a crucial role in automating various IT tasks, including security software rollouts and patch management. The automation capabilities of VSA allowed Emerging IT to streamline processes, reduce manual intervention, and improve overall efficiency. Additionally, VSA's remote control features enabled the company to provide agile and responsive helpdesk support, meeting their service level agreements (SLAs) effectively. To further enhance their service offerings, Emerging IT adopted AuthAnvil by Kaseya, which provided multi-factor authentication, password management, and single sign-on capabilities. This solution laid the foundation for their future managed security services, allowing them to offer robust security solutions to their clients. Emerging IT also explored Unigma by Kaseya, a cloud management solution, to track public cloud usage and offer cost-benefit analyses to their customers. The integration of Unigma with Microsoft Office 365 further strengthened their cloud service offerings.

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运营影响

Emerging IT achieved significant operational improvements through the use of Kaseya VSA. The automation of IT tasks, such as security software rollouts and patch management, reduced the workload on their technicians and improved overall efficiency.
The remote control features of VSA enabled the company to provide agile and responsive helpdesk support, meeting their SLAs effectively and enhancing customer satisfaction.
The adoption of AuthAnvil by Kaseya allowed Emerging IT to offer robust security solutions, including multi-factor authentication and password management, laying the foundation for their future managed security services.
The exploration of Unigma by Kaseya provided Emerging IT with detailed tracking of public cloud usage, enabling them to offer cost-benefit analyses to their customers and strengthen their cloud service offerings.
Emerging IT's customer-first approach and the integration of Kaseya solutions resulted in a deep business and technical relationship with their clients, fostering long-term partnerships and reducing customer churn.

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数量效益

Emerging IT manages more than 5,000 endpoints across over 280 clients with a team of just 35 technicians.
The use of VSA by Kaseya has significantly reduced the time and effort required for security software rollouts and patch management.
The integration of Unigma with Microsoft Office 365 has enhanced Emerging IT's cloud service offerings, providing detailed tracking of public cloud usage.

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