Case Studies > Top Australian MSP Drives Growth, Customer Satisfaction through VSA

Top Australian MSP Drives Growth, Customer Satisfaction through VSA

Company Size

11-200

Region

Pacific

Country

Australia

Product

Kaseya VSA
AuthAnvil by Kaseya
Unigma by Kaseya

Tech Stack

Multi-Factor Authentication
Password Management
Single Sign-On
Cloud Management

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Digital Expertise
Productivity Improvements

Technology Category

Analytics & Modeling - Predictive Analytics
Cybersecurity & Privacy - Identity & Authentication Management
Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Automotive
Professional Service

Applicable Functions

Business Operation
Facility Management

Use Cases

Cybersecurity
Predictive Maintenance
Remote Asset Management

Services

Cybersecurity Services
Software Design & Engineering Services
System Integration

About The Customer

Emerging IT is a leading managed service provider (MSP) based in Melbourne, Australia. With a history spanning over 16 years, the company has built a reputation for its customer-first approach and a wide range of IT services. Emerging IT manages more than 5,000 endpoints across over 280 clients with a team of just 35 technicians. The company serves various industries, including automotive, financial services, manufacturing, business services, retail, and hospitality. Emerging IT is known for its expertise in IT infrastructure management, security solutions, and cloud services, making it a trusted partner for businesses looking to streamline their IT operations and improve efficiency.

The Challenge

Emerging IT faced several challenges in its operations. Firstly, the company needed more efficient security software rollouts to ensure all endpoints were protected without manual intervention. Secondly, there was a desire to automate more core IT functions to improve efficiency and reduce the workload on their technicians. Lastly, Emerging IT was interested in entering the managed security services market, which required robust tools and solutions to offer comprehensive security services to their clients.

The Solution

Emerging IT leveraged Kaseya VSA to address its challenges. VSA, a comprehensive IT management solution, played a crucial role in automating various IT tasks, including security software rollouts and patch management. The automation capabilities of VSA allowed Emerging IT to streamline processes, reduce manual intervention, and improve overall efficiency. Additionally, VSA's remote control features enabled the company to provide agile and responsive helpdesk support, meeting their service level agreements (SLAs) effectively. To further enhance their service offerings, Emerging IT adopted AuthAnvil by Kaseya, which provided multi-factor authentication, password management, and single sign-on capabilities. This solution laid the foundation for their future managed security services, allowing them to offer robust security solutions to their clients. Emerging IT also explored Unigma by Kaseya, a cloud management solution, to track public cloud usage and offer cost-benefit analyses to their customers. The integration of Unigma with Microsoft Office 365 further strengthened their cloud service offerings.

Operational Impact

Emerging IT achieved significant operational improvements through the use of Kaseya VSA. The automation of IT tasks, such as security software rollouts and patch management, reduced the workload on their technicians and improved overall efficiency.
The remote control features of VSA enabled the company to provide agile and responsive helpdesk support, meeting their SLAs effectively and enhancing customer satisfaction.
The adoption of AuthAnvil by Kaseya allowed Emerging IT to offer robust security solutions, including multi-factor authentication and password management, laying the foundation for their future managed security services.
The exploration of Unigma by Kaseya provided Emerging IT with detailed tracking of public cloud usage, enabling them to offer cost-benefit analyses to their customers and strengthen their cloud service offerings.
Emerging IT's customer-first approach and the integration of Kaseya solutions resulted in a deep business and technical relationship with their clients, fostering long-term partnerships and reducing customer churn.

Quantitative Benefit

Emerging IT manages more than 5,000 endpoints across over 280 clients with a team of just 35 technicians.
The use of VSA by Kaseya has significantly reduced the time and effort required for security software rollouts and patch management.
The integration of Unigma with Microsoft Office 365 has enhanced Emerging IT's cloud service offerings, providing detailed tracking of public cloud usage.