Toast Accelerates Decisions and Increases Revenue with Incorta Analytics
公司规模
1,000+
地区
- America
国家
- United States
产品
- Incorta Analytics
- Toast’s all-in-one restaurant management system
技术栈
- Cloud-based solution
- Salesforce
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 食品与饮料
- 零售
适用功能
- 商业运营
- 销售与市场营销
用例
- 质量预测分析
- 实时定位系统 (RTLS)
服务
- 数据科学服务
- 系统集成
关于客户
Toast’s all-in-one restaurant management system is at the forefront of the point-of-sale (POS) industry. Traditional POS systems are often difficult to operate and poorly serviced. Toast was built from the ground up to tear down this traditional paradigm and provide restaurants with mobility, easy access to data and updates, and an improved customer experience. Its cloud-based solution is dramatically changing the way food service businesses manage their operations. As a fast-growing company with a rapidly-expanding customer base, Toast found itself inundated with data and an increasing number of data sources.
挑战
As a fast-growing company with a rapidly-expanding customer base, Toast found itself inundated with data and an increasing number of data sources. With no analytics solution in place, employees used a combination of giant Excel spreadsheets and Salesforce dashboards. Everyone acted as their own Excel analyst, passing around spreadsheets, discussing how to look at the data, and debating why their numbers didn’t match up. The Salesforce dashboards employees utilized varied tremendously—even the same dashboards were viewed using different filters. Each minute spent discussing discrepancies in the data meant less time focused on the important issues facing the company. Without quick access to consistent information it became harder and harder to make timely decisions.
解决方案
Toast evaluated several possible analytics solutions at length. After taking a close look at a number of options, Toast chose Incorta for its speed, flexibility, and intelligent approach to looking at the data. Incorta aggregates large, complex business data in real-time, eliminating the need for a data warehouse. So, businesses using Incorta can roll out new analytics applications in days instead of months and reduce reporting run times to just seconds. Incorta also offered the flexibility Toast required to analyze various types of information, including data related to its own sales performance, customer sales and menu items, and credit card billing. Lastly, Incorta provided the means to examine data more intelligently.
运营影响
数量效益
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