The Sultan Center meets expansion and compliance objectives with Manhattan Associates’ solutions
公司规模
1,000+
地区
- Middle East
国家
- Jordan
- Kuwait
- Lebanon
- Oman
产品
- Warehouse Management for Open Systems
- Supply Chain Intelligence
技术栈
- Warehouse Management Systems (WMS)
- Supply Chain Intelligence
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 食品与饮料
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 补货预测
- 供应链可见性(SCV)
服务
- 系统集成
- 培训
关于客户
The Sultan Center (TSC) is Kuwait’s largest independent retailer and a leading supplier of supermarket items, perishables, and general merchandise in the Middle East. The company operates 13 major retail outlets in Kuwait and holds a 15 percent share of the country’s retail market. TSC also has retail operations in Jordan, Oman, Bahrain, and Lebanon. The company is known for its broad range of foreign branded food products, imported from all over the world, which necessitates maintaining high on-shelf availability of all stocked brands. TSC's portfolio includes retail, restaurants, trading, fashion, and telecoms, making it a highly diversified business.
挑战
The Sultan Center faced the challenge of expanding its business while adhering to rigorous health ministry requirements for imported foods. The legacy system in place was inadequate for managing these complex requirements and supporting the company's long-term expansion plans into new territories such as Syria, Egypt, and North Africa. The need for greater control over existing warehouses and the ability to track health ministry requirements on products were critical issues that needed to be addressed.
解决方案
The Sultan Center decided to implement Manhattan Associates’ Warehouse Management for Open Systems and Supply Chain Intelligence solutions at four of its sites in Kuwait. These solutions were chosen to enhance visibility of stock, improve picking rates and accuracy, handle increasing product volumes, and track goods against health ministry requirements. The implementation was completed in just eight weeks, even after a warehouse fire disrupted operations. The new system provided significant benefits, including increased efficiencies in warehouse operations such as put-away and picking, and dramatically improved pick accuracy and pick rates. Phase two of the project aims to leverage additional features like 'put-to-store' and 'multi-order picking' for further efficiency improvements and cost reductions.
运营影响
数量效益
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