The Scent of Success: How Microsoft helped the retailer Lootah optimise their operations
公司规模
200-1,000
地区
- Middle East
国家
- United Arab Emirates
产品
- Microsoft Dynamics 365
- Power BI
技术栈
- Microsoft Dynamics 365
- Power BI
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据可视化
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 零售
适用功能
- 商业运营
- 销售与市场营销
- 仓库和库存管理
用例
- 库存管理
- 补货预测
服务
- 系统集成
- 培训
关于客户
Lootah is the leading perfume retailer in the UAE with 16 stores in the country and abroad. Specialising in oriental and French perfumes, incense, and perfumed blended oils, Lootah decided to take a step towards digital transformation with Microsoft. The company has a strong presence in the market and is known for its high-quality products. With a focus on customer satisfaction and operational efficiency, Lootah sought to enhance its business processes and improve overall performance through technological advancements.
挑战
The pre-existing solution no longer addressed the organisational challenges faced by Lootah; it was not scalable and has become a major challenge to tackle on the company’s growth path. The lack of integration between the back and front office caused inconsistencies in reconciling sales data as mismatched information needed to be verified manually. This, in turn, caused delays and added to the workload of each staff member.
解决方案
Lootah partnered with Microsoft to implement Dynamics 365, which matched their requirements for simplicity, usability, minimal need for customisation, and ease of implementation. The organisation implemented several Dynamics 365 modules, including Financials, Procurement, Inventory, Retail (covering 14 points of sale), and Power BI. This integrated solution connected points of sale to the back office, providing greater visibility of inventory across all stores and locations and significantly reducing the timeframe required for financial reporting. Microsoft’s local partner, Robosot, played a crucial role in ensuring a smooth implementation and customisation of the solution. The introduction of Dynamics 365 started from the back office and was later extended to the front office staff, incorporating feedback from end users to enhance the system’s functionalities.
运营影响
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