Texas Roadhouse Cooks Up a Hearty, Ethical Culture
公司规模
1,000+
地区
- America
国家
- United States
产品
- EthicsPoint®
- Whistleblower Hotline Intake
- Incident Management: EthicsPoint®
- Awareness Solutions
技术栈
- Hotline Reporting System
- Web-based Reporting
- Automated Case Tracking
实施规模
- Enterprise-wide Deployment
影响指标
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 食品与饮料
适用功能
- 商业运营
- 人力资源
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Texas Roadhouse is a restaurant chain that values 'Passion, Partnership, Integrity and Fun... all with Purpose'. The company, which is headquartered in Louisville, Kentucky, prides itself on providing guests with Legendary Food, Legendary Service. They claim to have the highest quality food in the industry, such as hand-cut steaks, fall-off-the-bone ribs and made-from-scratch sides. Texas Roadhouse also values its employees and shows care and concern for every employee, providing numerous avenues for them to report any activities that might be unethical, illegal or dangerous. The company has grown to more than 510 locations in 49 states and 17 international locations in seven foreign countries.
挑战
Texas Roadhouse, a restaurant chain headquartered in Louisville, Kentucky, was in need of an upgrade for its in-house hotline system. The company had always stressed the value of a fun work experience for employees, but that experience was sometimes affected by behavior that went against the company’s values - including issues of ethics, discrimination or other negative behaviors. In order to identify and prevent those issues from happening, the company provided an employee hotline and kept track of cases using hand-written notes. However, this system was not ideal and the company had outgrown it. They decided to find a vendor that was best-in-class for their industry.
解决方案
Texas Roadhouse wanted a more efficient, centralized system that directly integrated employee reports with automated case tracking, allowed anonymous web-based reporting and supported coordinated investigations between the legal and human resources teams. They chose NAVEX’s EthicsPoint hotline and case management system to provide that service. By implementing EthicsPoint with help from their dedicated representative from NAVEX’s Implementation Services team, Texas Roadhouse made sure the process would be familiar and easy for employees. The online employee reporting page was customized to keep the look very professional and consistent with the corporate website.
运营影响
数量效益
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