Tech Transport Improved Its Operations and Customer Service with Live Connect
公司规模
11-200
地区
- America
国家
- United States
产品
- LIVE Connect™
技术栈
- APIs
- Transportation Management System (TMS)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 物流运输
用例
- 车队管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Tech Transport is a third-party logistics provider based in Milford, NH. The company offers a freight management solution that helps other companies simplify their shipping process. Since its establishment in 1983, Tech Transport has been committed to meeting and exceeding its clients’ transportation logistics needs. However, as the logistics industry evolved and digitization became the norm, Tech Transport realized the need for a reliable technology partner to ensure it continued to provide the best solution to its clients. The company operates both logistics and brokerage sides of the business.
挑战
Tech Transport, a third-party logistics provider, needed to implement a wide array of carrier application programming interfaces (APIs) into its transportation management system (TMS) to better serve its customers. The company’s internal IT team could incorporate the APIs on its own, but with the number of updates and the need for real-time accurate rates from a number of different carriers, they did not have the time and ability to maintain the APIs. Tech Transport decided a partner that focused strictly on technology was the most prudent option. That decision freed up the internal IT department to focus on the main operations of the company and put the APIs in the hands of the experts – Banyan Technology.
解决方案
Tech Transport chose Banyan Technology as its partner because of its expertise in the LTL and logistics industry as well as its connections to more carrier APIs than any other solution in the industry. Banyan provided references that Tech Transport contacted, and after all of their vetting, Tech Transport decided that Banyan’s LIVE Connect™ solution was the right freight pricing API hub for them. Tech Transport had the information it needed to know that Banyan could keep up with the technology, APIs and industry updates needed to ensure Tech Transport customers always receive accurate information and carrier ratings.
运营影响
数量效益
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