实例探究 > Taking the Direct Route to Efficiency and Cost Savings With BluJay Solutions

Taking the Direct Route to Efficiency and Cost Savings With BluJay Solutions

公司规模
1,000+
地区
  • Europe
国家
  • United Kingdom
产品
  • BluJay Solutions Global Trade Network
  • BluJay Commerce Solution
技术栈
  • Supply Chain Execution
  • Order Management
  • Dispatch Management
  • Delivery Management
  • Stock Management
  • Invoice Management
实施规模
  • Enterprise-wide Deployment
影响指标
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 功能应用 - 企业资源规划系统 (ERP)
  • 功能应用 - 库存管理系统
  • 功能应用 - 仓库管理系统 (WMS)
适用行业
  • 零售
适用功能
  • 物流运输
  • 销售与市场营销
  • 仓库和库存管理
用例
  • 库存管理
  • 补货预测
  • 供应链可见性(SCV)
  • 仓库自动化
服务
  • 软件设计与工程服务
  • 系统集成
  • 培训
关于客户
JD Williams & Company Ltd, part of N Brown Group plc, is the UK’s leading direct home shopping company, operating over 20 successful catalogue brands. Its continued growth has ensured JD Williams is the most successful direct home shopping company in the UK today, with over two million customers and 4,000 employees.
挑战
JD Williams needed to implement a fully integrated supply chain execution solution to manage their growing dropship business. They were looking to improve in the following areas: Existing systems could not support their goal of increasing internet sales via drop shipping and expanding the range of products available. Limited visibility into transactions caused issues such as claims risks and goods not received. Needed better visibility to improve customer service and drive down unnecessary returns. Their system was not totally automated, which allowed time lost on having to print documents.
解决方案
JD Williams chose the BluJay Solutions Global Trade Network for its specific commerce capabilities: Incorporates key areas of the supply chain including order management, dispatch management, delivery management, stock management, and invoice management. Buyer and supplier view meet the needs of all areas of the business. Built on existing IT and e-commerce investment, integrating with enterprise applications and trading partners’ back-office applications. Easy access and low start-up costs for shippers.
运营影响
  • Increased business and lower operational costs.
  • Facilitated range expansion, crucial to success in internet retail.
  • Claims made by customers due to non-arrival of orders, incorrect, or late orders have fallen significantly, improving customer service ratings and saving money and time associated with reprocessing orders.
  • Returns and cancelled orders have decreased because more orders are right the first time.
  • Telephony costs for outbound and inbound calls have been reduced because fewer missing goods queries are received, and those that are received are closed more quickly.
数量效益
  • Capacity of lines from individual suppliers expanded to 2,500.
  • Claims made by customers due to non-arrival of orders, incorrect, or late orders have fallen from 2% to 0.6%.

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