SYSPRO Provides Growth Foundation for RFE International
公司规模
200-1,000
地区
- America
- Asia
国家
- China
- Taiwan
- United States
产品
- SYSPRO ERP
- SYSPRO CRM
- SYSPRO Financials
- SYSPRO Report Writer
技术栈
- ERP
- CRM
- Office Automation
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 电子产品
适用功能
- 商业运营
- 销售与市场营销
服务
- 软件设计与工程服务
- 系统集成
关于客户
RFE International, Inc. is a manufacturer and supplier of electronic components, including resistors, capacitors, rectifiers, and inductors. Formed in 1984, the company initially operated from an office and warehouse in Costa Mesa, California. Today, RFE is headquartered in Santa Ana, California, managing sales and service for customers throughout North and South America. The company boasts manufacturing locations in China and Taiwan. RFE serves its OEM customer base via direct key accounts and industrial distribution in key geographic markets. The company prides itself on its industry leadership, which is dependent on superior products, better technical capacity, lower prices, faster service, and superior customer service support.
挑战
RFE International faced the challenge of outpacing competitors through superior product selection, pricing, and service. The company needed to integrate data to facilitate management and maintain a price advantage via selective parts ordering. In 2006, RFE management sought to facilitate growth by implementing a business accounting system integrated with customer contact tools (CRM). Although RFE was using Open Systems ERP software, it initiated a search for a more feature-rich solution. The company realized that to accommodate growth and build on its reputation for quality service, it needed to integrate all data, specifically customer information data with back-office business processes.
解决方案
RFE initiated a search for a more feature-rich solution and selected SYSPRO ERP and CRM based on their ability to integrate system data in real-time. The scalability of SYSPRO to meet RFE’s current and future needs and the depth of service available from SYSPRO were significant contributing factors. The implementation of SYSPRO ERP and CRM facilitated the integration of customer information data with back-office business processes. This integration allowed RFE to manage growth effectively while maintaining its reputation for quality service. The SYSPRO system provided a foundation for RFE to offer superior customer service, including product design and application assistance, international management experience, multilingual communications capability, and quality verification through electronic test equipment.
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