SYSPRO Provides Growth Foundation for RFE International
Company Size
200-1,000
Region
- America
- Asia
Country
- China
- Taiwan
- United States
Product
- SYSPRO ERP
- SYSPRO CRM
- SYSPRO Financials
- SYSPRO Report Writer
Tech Stack
- ERP
- CRM
- Office Automation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Electronics
Applicable Functions
- Business Operation
- Sales & Marketing
Services
- Software Design & Engineering Services
- System Integration
About The Customer
RFE International, Inc. is a manufacturer and supplier of electronic components, including resistors, capacitors, rectifiers, and inductors. Formed in 1984, the company initially operated from an office and warehouse in Costa Mesa, California. Today, RFE is headquartered in Santa Ana, California, managing sales and service for customers throughout North and South America. The company boasts manufacturing locations in China and Taiwan. RFE serves its OEM customer base via direct key accounts and industrial distribution in key geographic markets. The company prides itself on its industry leadership, which is dependent on superior products, better technical capacity, lower prices, faster service, and superior customer service support.
The Challenge
RFE International faced the challenge of outpacing competitors through superior product selection, pricing, and service. The company needed to integrate data to facilitate management and maintain a price advantage via selective parts ordering. In 2006, RFE management sought to facilitate growth by implementing a business accounting system integrated with customer contact tools (CRM). Although RFE was using Open Systems ERP software, it initiated a search for a more feature-rich solution. The company realized that to accommodate growth and build on its reputation for quality service, it needed to integrate all data, specifically customer information data with back-office business processes.
The Solution
RFE initiated a search for a more feature-rich solution and selected SYSPRO ERP and CRM based on their ability to integrate system data in real-time. The scalability of SYSPRO to meet RFE’s current and future needs and the depth of service available from SYSPRO were significant contributing factors. The implementation of SYSPRO ERP and CRM facilitated the integration of customer information data with back-office business processes. This integration allowed RFE to manage growth effectively while maintaining its reputation for quality service. The SYSPRO system provided a foundation for RFE to offer superior customer service, including product design and application assistance, international management experience, multilingual communications capability, and quality verification through electronic test equipment.
Operational Impact
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