语法咨询通过 Bullhorn 的 CRM 和市场解决方案提高效率和报告
技术
- 功能应用 - 制造执行系统 (MES)
用例
- 添加剂制造
- 时间敏感网络
服务
- 系统集成
关于客户
Syntax Consultancy 是英格兰中部地区最大的独立招聘咨询公司。这家位于德比的机构为 IT、工程和制造企业提供全球招聘服务。它专门将高技能候选人与有特定技术要求的组织相匹配。 2012 年，Syntax 审查了其 CRM 和业务报告解决方案，并决定两者都需要升级。该机构的旧 CRM 系统（由 Syntax IT 团队于 2004 年构建）已经无法满足其发展需求。
挑战
Syntax Consultancy 是一家位于德比的招聘机构，其旧版客户关系管理 (CRM) 系统面临着挑战。该系统由 Syntax IT 团队于 2004 年构建，已无法满足该机构不断增长的需求。该机构需要一个具有可扩展报告和分析功能的 CRM 系统。现有系统是劳动密集型的，由于人为错误导致数据不准确。这通常会导致决策基于假设而不是具体数字。该机构还花费了大量时间来关联每个招聘人员的多个电子表格。此外，事实证明，关键绩效指标（KPI）和董事会级信息的整理非常困难。
解决方案
在评估了 12 种不同的软件即服务 (SaaS) 产品后，Syntax Consultancy 决定实施 Bullhorn 作为其全面的在线 CRM 和报告解决方案。这一决定受到 Bullhorn Marketplace 提供的附加报告功能的影响。 Bullhorn 的实施使 Syntax 能够提高生产力并将操作简化为单一系统和高效的工作流程。它还实现了关键任务的自动化，从而降低了错误率并将所有流程引入基于网络的系统。新系统提供了对信息的即时访问，节省了日常活动和管理的时间。它还改善了公司内部的沟通，因为新的 SaaS 解决方案使团队能够在工作地点轻松共享资源和专业知识。 Syntax 还能够集成来自 Bullhorn Marketplace 的关键报告应用程序，以衡量效率并提高数据质量。
运营影响
数量效益
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