Swagelok 分销商通过 Domo 改善客户联系
公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- United States
产品
- Domo BI & Analytics
技术栈
- Data Analytics
- Data Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 大数据分析
- 分析与建模 - 实时分析
适用功能
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 数据科学服务
关于客户
Swagelok 公司是世界领先的高品质流体系统组件制造商之一。通过独立的销售和服务中心网络，其产品遍布北美、欧洲和亚洲，更不用说火星了：其配件曾用于 Viking 1 号从火星收集土壤样本的任务。为了更好地服务客户并应对供应链挑战，Swagelok 德克萨斯州中部海岸和奥尔巴尼分销商依靠 Domo 来实现数据驱动的决策。
挑战
Swagelok Albany 发现自己无法有效利用其业务数据。信息分散在多个系统中，可能需要花费数小时来收集和处理，然后才能进行分析。这种缺乏洞察力的情况开始影响客户体验。Swagelok Albany 很难知道它是否有库存来处理销售订单，或者它的营销分析是否根据客户浏览的网页表明了买家的意图。销售人员必须等待报告到达收件箱后才能采取行动。
解决方案
借助 Domo，分销商现在可以在单个仪表板上查看从库存到订单再到网络流量的所有内容，从而改善客户体验和运营效率。例如，Swagelok Albany 使用 Domo 来监控其客户使用趋势，以便可以批量订购材料以获得更好的折扣，而不必担心产品过剩。整个组织都使用 Domo 的自动化功能与员工和客户共享数据。例如，Swagelok Albany 使用 Domo 发送定期未结订单报告，这些报告根据每个客户要求跟踪的信息量身定制。报告是自动创建和发送的，客户支持人员无需手动处理和发送报告。
运营影响
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