Suburban TransNet Case Study
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Ecolane DRT Software
- Ecolane Touch Screen MDT software
- Advanced Ecolane Reporting System
技术栈
- Android Tablets
- GPS
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 功能应用 - 车队管理系统 (FMS)
- 分析与建模 - 实时分析
- 功能应用 - 远程监控系统
适用行业
- 运输
- 城市与自治市
适用功能
- 物流运输
- 商业运营
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 培训
关于客户
Suburban Transit Network, Inc. (TransNet) creates access to community resources and employment by consistently providing safe, cost-effective, reliable transportation for residents and businesses of Montgomery County and surrounding areas. Beginning as a small pilot program, and developing into a large and diverse regional transportation resource, TransNet has come a long way since its inception in 1980. TransNet is a transit option designed to provide convenient, low-cost transportation. Initially, it focused on meeting the needs of senior citizens and disabled persons, doing so through exclusive relationships with existing Montgomery County taxicab companies. Today the organization is complex and comprehensive; the direct result of decisions made in the late 1980s. TransNet serves groups of seniors and disabled persons, and contracts with school districts, colleges, and private companies to offer specialized transit services and commuter shuttles.
挑战
TransNet was utilizing an 11-year-old version of their previous software, which had been operating without any maintenance for the majority of that time frame. As upgrades were happening, functionality and reliability steadily declined. Additionally, all of TransNet’s processes were manual due to the lack of automation capabilities in their previous software.
解决方案
Implementation of Ecolane DRT Software for reporting, data analysis, and supply and logistics. The agency needed a software solution that would increase efficiency and improve overall operations. Ecolane DRT scheduling and dispatching software (hosted by Ecolane) was implemented along with Ecolane Touch Screen MDT software for Android Tablets. Subcontractor Portals were created for the review of only specific provider details. An advanced Ecolane Reporting System along with an Ad-hoc reporting tool was also implemented. Extensive PennDOT custom reports were developed to meet specific needs. Ecolane was heavily involved in the implementation process and assisted TransNet with the change management needed to ensure a successful transition. TransNet had a number of procedural issues arise during the initial Ecolane implementation, including resistance from consumers, sub-contractors, and business partners. Ecolane’s team was available onsite throughout the implementation to address these issues.
运营影响
数量效益
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