Suburban TransNet Case Study
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ecolane DRT Software
- Ecolane Touch Screen MDT software
- Advanced Ecolane Reporting System
Tech Stack
- Android Tablets
- GPS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
- Cities & Municipalities
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Training
About The Customer
Suburban Transit Network, Inc. (TransNet) creates access to community resources and employment by consistently providing safe, cost-effective, reliable transportation for residents and businesses of Montgomery County and surrounding areas. Beginning as a small pilot program, and developing into a large and diverse regional transportation resource, TransNet has come a long way since its inception in 1980. TransNet is a transit option designed to provide convenient, low-cost transportation. Initially, it focused on meeting the needs of senior citizens and disabled persons, doing so through exclusive relationships with existing Montgomery County taxicab companies. Today the organization is complex and comprehensive; the direct result of decisions made in the late 1980s. TransNet serves groups of seniors and disabled persons, and contracts with school districts, colleges, and private companies to offer specialized transit services and commuter shuttles.
The Challenge
TransNet was utilizing an 11-year-old version of their previous software, which had been operating without any maintenance for the majority of that time frame. As upgrades were happening, functionality and reliability steadily declined. Additionally, all of TransNet’s processes were manual due to the lack of automation capabilities in their previous software.
The Solution
Implementation of Ecolane DRT Software for reporting, data analysis, and supply and logistics. The agency needed a software solution that would increase efficiency and improve overall operations. Ecolane DRT scheduling and dispatching software (hosted by Ecolane) was implemented along with Ecolane Touch Screen MDT software for Android Tablets. Subcontractor Portals were created for the review of only specific provider details. An advanced Ecolane Reporting System along with an Ad-hoc reporting tool was also implemented. Extensive PennDOT custom reports were developed to meet specific needs. Ecolane was heavily involved in the implementation process and assisted TransNet with the change management needed to ensure a successful transition. TransNet had a number of procedural issues arise during the initial Ecolane implementation, including resistance from consumers, sub-contractors, and business partners. Ecolane’s team was available onsite throughout the implementation to address these issues.
Operational Impact
Quantitative Benefit
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