利用物联网简化物业管理：Tangy Mgmt 案例研究
技术
- 网络与连接 - 5G
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 建筑物
- 电信
用例
- 库存管理
- 时间敏感网络
服务
- 培训
关于客户
Tangy Mgmt 是一家位于南佛罗里达州的物业管理公司，专注于豪华住宅。该公司由董事总经理 Victor Feria 和合伙人 Steve Turk 领导，自 2018 年起开始运营。从迈阿密充满活力的市中心的小哈瓦那开始，Tangy 的投资组合现已包括南佛罗里达州的 30 多个卓越的家族房产。维克多在生活方式品牌和豪华酒店方面的背景使他对物业经理和业主面临的挑战有独特的见解，并了解客人对短期租赁的需求。该公司的动力来自于对良好管理的租赁和卓越的宾客体验的热情。
挑战
Tangy Mgmt 是南佛罗里达州一家专门从事豪华住宅的物业管理公司 (PMC)，在管理不断增长的投资组合方面面临着重大挑战。随着公司的扩张，董事总经理维克多·费里亚 (Victor Feria) 发现自己每天仅花五到六个小时用于与客户沟通。询问范围从有关便利设施的简单问题到有关当地景点的复杂问题。这项耗时的任务分散了业务的其他关键方面的注意力，例如品牌建设、网站开发、潜在客户追踪和团队培训。此外，优先考虑入住客人的沟通往往会导致潜在线索的信息被搁置，从而对他们的响应率产生负面影响，并导致错过预订和关键的初始线索客人查询。该公司需要一种解决方案来有效管理大量涌入的消息，将其转化为已预订的住宿和满意的客人。
解决方案
Tangy Mgmt 采用 Guesty 的 24/7 访客通信服务来应对他们的挑战。这项服务提供了一支酒店专家团队，他们全天候回复所有客人的询问，确保及时回复并提高转化率。 Tangy 发现这项服务不仅让客人满意，还让他们能够有效地跟进线索。除了 24/7 通信服务外，Tangy 还将其日历和产品组合与多个不同的在线旅行社 (OTA) 集成，从而节省了跨平台导航所花费的时间。现在，对属性信息的任何更改都可以在几秒钟内跨所有平台实施。 Guesty 的业主门户还向业主提供透明的发票和准确的数据，让他们了解情况并参与其中。
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