简化运营并增强员工信心：pLink Leadership 和 SweetProcess 案例研究
技术
- 基础设施即服务 (IaaS) - 虚拟私有云
- 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
- 教育
- 设备与机械
适用功能
- 产品研发
用例
- 时间敏感网络
- 虚拟培训
服务
- 系统集成
- 培训
关于客户
pLink Leadership 是一家成立于 2013 年的高管教练和领导力发展组织。该组织完全以虚拟方式运营，团队成员遍布美国各个城市，客户遍布全球。 pLink Leadership 由女性拥有和领导，致力于践行前瞻性、远见、好奇心和爱心的核心价值观。该组织的使命是帮助企业主在积极的工作环境中缩小自己与员工之间的差距。
挑战
pLink Leadership 是一家团队成员遍布美国的完全虚拟公司，由于缺乏详细记录的标准操作程序 (SOP)，在保持运营一致性和效率方面面临着重大挑战。该公司最初尝试在 Word 文档中记录他们的流程，但该文档很快就增加到了 85 页的笨重内容。然而，业务的快速变化意味着文档中的信息很快就会过时。此外，文档体积过大，导致团队成员很难找到所需的信息，从而导致流程缓慢并让员工感到沮丧。
解决方案
为了寻找更好的记录业务流程的解决方案，pLink Leadership 发现了 SweetProcess，这是一款旨在简化业务运营的软件。经过 14 天的免费试用后，该公司确信 SweetProcess 是满足其需求的正确选择。该软件为他们提供了创建简单且可用的流程所需的工具，其界面对公司的首席设计官 Jennifer 特别有吸引力。 SweetProcess 还提供了培训功能，pLink Leadership 发现该功能对于新员工入职和培训新角色的老员工非常有价值。该软件还允许公司创建一个可供所有团队成员访问的中央知识库，从而消除了持续问答环节的需要。最后，SweetProcess 很容易与企业使用的其他工具集成。
运营影响
数量效益
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